Desktop Support Specialist - SCCM REQUIRED

Transcom Worldwide Philippines Inc

Mandaluyong City, Philippines

Last shared 207 days ago

Job Details

Experience

1 - 2 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Customer Service
Job Description
Responsibilities:
  • Managing the creation of the golden image and full deployment to the desktop using the SCCM 2012
  • Create and administer advertisements, programs, collections, and custom reports in SCCM.
  • Troubleshoot failed SCCM deployments and SCCM health issues.
  • Manage and administer SCCM client health including the process of getting clients healthy.
  • Identifies and prioritizes system requirements and enhancements, and communicates to executive management.
  • Plans and oversees the rollout of all changes.
  • Responsible for proper escalation, communications, and management of production system problems.
  • Provide 3rd level support for IT desktop support.
  • Must be flexible with the working hour schedule as it requires a rotating shift
  • Any task related in maintaining the desktops and laptops environment across Asia Pacific region

Requirements:
  • Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.
  • Applicants must be willing to work in EDSA / MANDALUYONG / PASIG.
  • 1 year experience required working in the same field (SCCM)
  • Full-Time position(s) available.
Company Description
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.

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