IT Governance and Corporate Procurement Administrator

Transcom Worldwide Philippines Inc

Mandaluyong City, Philippines

Last shared 207 days ago

Job Details


2 - 3 years

Employment Type


Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Customer Service
Job Description
The IT Governance and Corporate Procurement Administrator supports IT Governance and Corporate Procurement in various tasks, ranging from IT Intranet content management and IT Library management to Procurement support

Reports to:

            1. IT Governance Manager (solid line)
            2. Head of Procurement (dotted line, for procurement support)
            3. Security Officer (dotted line for IT policies and procedures)
            4. IT Shared Services manager (dotted line for local reporting and for HR matters)

Assignment Summary

            1. Content Management for the IT Communications on the company Intranet - responsible to IT Governance                                   Manager
            2. Library management for the IT knowledgebase - responsible to the Security Officer
            3. Procurement support - responsible to the head of Procurement:
                     a. PR creation and follow-up with Requestor and Approvers
                     b. PO creation and follow-up Vendor
                     c. Procurement system administration
                     d. Vendor creation process within Procurement system
            4. General support for IT Governance activities, e.g. audit support and follow-up

Expected workload: Governance (1+4) 30%, Library Management (2) 30% and Procurement (3) 40%.


Responsibility for the collection, collation, storage and management of all IT Knowledge in the form of Documents (e.g. Policies and Procedures) and Evidences provided showing compliance to IT Policies and Procedures.
The library is located in the Google cloud on a Shared Google Drive.

  • Actively manage the development and content of the IT Knowlegebase Google Drive ensuring all knowledge and documents are maintained and updated.
  • Obtaining confirmation that all documents are accurate
  • Working with IT Governance Manager - managing the update and review upon annual renewal of each document.
  • Working with IT Governance Manager - ensuring efficient review and completion of the documents audit exercise.
  • Coordination of approval by all of the IT Executive Management and final approval with the CTO. Publishing finalised documentation.
  • Proactively work with the various IT teams and other functions (such as HR) in managing the collection of evidences throughout the year demonstrating compliance with policies and procedures, e.g. Starters/Leavers, Access Rights Review.
  • Management of the IT policy and procedure documents, audit evidence coordination and follow up with different teams and Google Drive/Site and Intranet.
Procurement support :
  • PR creation and follow-up with Requestor and Approvers
  • PO creation and follow-up Vendor
  • Procurement system administration
  • Vendor creation process within Procurement system
General support for IT Governance activities

  • Provide support to IT Management and Security during Internal and External audits ensuring all documentation is up to date.
  • Conduct yourself in a manner consistent with the values of the organisation.
  • Implement and respect Transcom standard practices.
  • Enjoy being flexible in a fast changing environment.
  • The principle of service and support is one of your internalised values.

Qualification and experience

To qualify for this role you must…
  • Broad range of knowledge of Information and Communications Technology as applied in an enterprise environment.
  • High level of technical competence with Google Apps and Docs
  • Ability to communicate effectively to a wide variety of audiences the organisation and comfortable dealing with senior executives from a variety of culture
  • Excellent written and verbal  English communication skills
Personality profile:

To be successful in this role you must…
  • Be self-motivated and passionate about disciplined process management.
  • Take ownership and have a passion for quality, competence, and commitment.
  • Excellent Team Player.
  • Be highly flexible and welcome change/improvements.
  • Be very attentive to details and methodical with work

Company Description
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.


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