PEPSI FOODS PRIV LIMITED
Main Purpose: The main objective of this role is to prevent unscheduled outages of IT services by proactively identifying IT processes, infrastructure, and operational gaps, devising remediation plans, and overseeing remediation efforts across AMESA markets. In addition, the role is accountable to resolve critical incidents quickly by directing and coordinating activities with the right resolver groups. Accountabilities: ? Executes Transition-to-Sustain process for Application and Infrastructure related projects ? Coordinates all related I&O, SecOps, DevOps, CIO teams to deliver quality services into operations ? Partners with DevOps teams to provide sustain requirements at project blueprint phase ? Governs the Change Mgmt process and attends all related CABs ? Owns the end-to-end SLA, defines related OLAs with various DevOps teams, and measures and reports on SLA gaps ? Documents and updates business impact of related infrastructure and application components in MyITs ? Conducts risk assessment and updates the IT risk register, and provides remediation estimates in preparation for AOP ? Identifies and initiates service improvement plans for remediating critical Infrastructure gaps ? Owns landscape monitoring, ensures all Cis are included, and governs the alert mgmt. process ? Coordinates control testing and reporting per frequency ? Oversees project execution ? Owns and manages the recovery of impacted IT services ? Acts as the single point of control and coordination for all major incident recovery activities ? Updates business impact of related infrastructure and application components in MyITs ? Governs problem mgmt. and drives for root cause analysis per SLA ? Drives compliance standards and health checks including timely patching, scheduled reboots, storage capacity etc ? Identifies and initiates service improvement plans for remediating critical Infrastructure gaps ? Updates landscape monitoring, ensures Cis are updated, and co-governs the alert mgmt. process
Years of Experience: ? 8+ years of experience in Infrastructure and/or application operations ? Skilled in multiple technologies ? Latest ITIL certification preferred ? Experience working in a virtual environment, impactful remotely ? Customer-service oriented ? People, stakeholder and vendor management ? Understanding of general finance and budgeting Mandate Technical skills: ? Skilled in multiple technologies Expertise in IT network infrastructure Good Knowledge of Active Directory, SSM , Patching & Imaging Good Knowledge of Virtual Servers/compute, FIle and Print Services etc Mandate Non -technical Skills: ? Strong Problem-Solving skills ? Strong Communication and interpersonal skills ? Teamwork and collaboration skills Differentiating competencies required: Strong Problem Solving skills ? Strong Communication and interpersonal skills.
or drag and drop your CV here
(Please upload a doc, docx or pdf file)
Please upload a pdf, doc, docx or txt document less than 2 MB in size. Retry
Sign Up to get their help, or to search for more jobs
Connect and engage your peer in companies that you check out vacancies they have, and get their help during your application process.
Connect with peers in companies of interest.
Apply directly to hidden jobs shared by company employees