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Area Service Manager

Avantor

Job 4 - 8 years Fill 66 Kolkata (West Bengal)

Job Summary

Under limited supervision, responsible for maintenance, testing, troubleshooting, calibration and repair on a variety of circuits, components, analytical equipment and instrumentation for laboratory and manufacturing equipment. Specify and request purchase of components.

Analyze results and may develop test specifications and electrical schematics. Maintain all logs and required documentation. Maintain spare parts inventory. May prepare technical reports with recommendations for solutions to technical problems.

ESSENTIAL FUNCTIONS:

Consistently achieve the service delivery norms to attain the high level of customer satisfaction.
Ensure online updation of data and implementation of MIS and systems for control and
measurement.

Track the service contract renewals and ensure that they are timely renewed
Proactively quote routine spare parts to customers to avoid delay in maintenance of instruments
Escalate critical issues to the concerned groups for ensuring timely action.
Ensure spares quote to be sent on time and meet the quarterly yearly plan
Network with peers in Sales, Application and Marketing to meet the customer satisfaction

MINIMUM REQUIREMENTS:

  • Degree / Diploma in Electronics / Electrical / Biomedical engineering stream
  • Instruments handled
    • Biochemistry (fully semi automated)
    • Haematology (single / dual channel, 3 / 5 part higher end)
    • Immunoassay analysers
    • Elisa Readers / Washers
  • > 5-8 years of working experience in similar stream
  • Experience in handling analytical instruments would be an added advantage
  • Elisa Readers / Washers

Competencies Required:

Proven experience in handling Calibration, servicing of instruments
Proven experience in handling customer issues
High customer service mind set with good communication skills
Excellent written and spoken English
Meticulous and show attention to details
Have a can-do attitude and willingness to be hands-on
Persistency and urgency in following up and ensure timely executions
Experience hands-on skill in Excel spreadsheet V-lookup
Knowledgeable in the use of Microsoft OneDrive and SharePoint
Familiarity with SAP is an advantage

Avantor

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