This job is closed
Soffront was founded in October 1992. We launched first commercial software for Contact Management, Customer Ticketing, Asset and Defect Tracking Software, all in a single system, in February 1993 at a conference in San Jose, California. At the conference, we showcased our CRM software to track ALL customer communications, products sold and serviced, customer complaints and remedies, product defects and enhancements, and customer feedback. This was a brand-new concept of a software managing customer communications and tracking customer calls and reporting various matrix of open/close tickets and trends. At that time, most businesses used paper and pencil to record customer communications. Not to mention, there were no internet or the Web! Our focus at that time was to educate businesses the importance of a CRM software to manage customer complaints, communication, customer assets, and maintain product catalog and product quality.