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Associate Manager-Business Operations

Accenture

Job 10 - 14 years Fill 66 Mumbai (Maharashtra)

Skill required: Workforce Services - Workforce Management

Designation: Management Level - Associate Manager

Job Location: Mumbai

Qualifications: Any Graduation

Years of Experience: 10-14 years

What would you do?

You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.

The Workforce Services team is responsible for short term planning, management, maintaining internal forecasts and tracking of forecast accuracy. The team works on tracking progress in the areas of staffing, logistics and change management and reports/highlights any deviations. This team also monitors scheduling efficiencies, recommend schedule changes, operating hours etc. to meet the optimum utilization of agents and seats.

The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics.

What are we looking for?

We are looking for individuals who have the following skillset:

  • Microsoft Excel
  • Microsoft PowerPoint
  • Ability to work well in a team

Roles and Responsibilities

  • In this role, you need to analyze and solve moderately complex problems
  • You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures
  • The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals
  • You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions
  • You will need to monitor & drive team performance, including throughput and quality as per defined metrics
  • Your primary upward interaction is with a direct supervisor or team leads
  • You will generally interact with peers and/or management levels with clients or internal stakeholders
  • You will be provided with minimal guidance when determining methods and procedures on new assignments
  • Decisions that you make often impact the team in which they reside and occasionally impact other teams
  • You would be managing medium-small sized teams and/or work efforts at a client or within Accenture.
  • Please note this role may require you to work in rotational shifts.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives

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