Live Connections

Hyderabad, India

Last shared 248 days ago

Job Details


2 - 4 years

Employment Type


Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Operations
Job Description

ADCC Process: Performs moderately complex to complex operational accounting activities associated with maintaining ledger accounts and for developing reports. Duties may include: providing operational accounting support for internal business groups and/or operations departments; reviewing customer financials; support of business group products; preparing regulatory reports; reviewing data from the general ledger, unit reports and various systems to ensure accuracy; reviewing entries for reporting system; gathering and reviewing operational or financial data for regulatory reports; preparing and reviewing account reconciliations and certifications; performing a variety of analyses or projects relating to operational accounting procedures, methods or systems; may handle escalated calls or issues. May have direct interaction with clients or vendors. Provides functional advice or training to lower level operational accounting positions. May serve as team lead.The ATM/Debit Card Claims (ADCC) group located in Roanoke , VA is responsible for the investigation and resolution of customer disputes on Fraud Visa Debit Card transactions. We are looking for an extraordinary candidate who can demonstrate excellent communication skills, decision making skills, attention to detail, and research skills to become part of a dynamic team providing and exceptional customer experience.

Successful candidates will work in a fast paced, quality oriented work environment.  This group handles Fraud Visa Debit Card claims. Customer transactions are investigated, monitored, and resolved by this team. As a Financial Crimes Specialist the team member will resolve claims and notify the customer of the results in accordance with Regulation E guidelines.  One will be required to use multiple online computer systems with technical proficiency.  Excellent decision-making skills are necessary to conduct a thorough investigating of claims/questionnaires while documenting and researching all required information to assist in resolving the claim.  The nature of claims handled can be complex; therefore the ability to review information from multiple sources, attention to detail, and the ability to apply regulatory and VISA rules to the claim decision is critical. 
• Work Schedule:  Our hours of operation are 8:30 p.m. to 5:30 a.m. - 40 hours per week with a rotating late night schedule within the team. 

Principal accountabilities:Technical Skills:• 1+ years of experience in financial services, fraud, investigations, BSA/AML, or criminal justice or a 2 year degree or higher in Criminal Justice, applied sciences, mathematics, statistics, economics or finance • Knowledge on BSA/AML• Excellent research, analytical and problem solving skills with strong attention to detail • Strong verbal & written communication, interpersonal, and collaboration skills
• Proven ability to learn and apply new information
• Knowledge of Fraud Debit Card claims and Regulation E • Knowledge of VISA Operating Rules & Chargeback Guidelines
• General Ledger Experience
• Audit• Training – Process & Domain• MIS• Esc handling• Able to multi-task to accomplish tasks effectively.• Able to interpret the documents or the requests received. • Excellent data entry skills• Strong verbal & written communication skills• Analytic skill
• Attention to detail
• Good Math and accounts skills
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Quick learner with the ability to retain high volume of information
• Ability to recognize and escalate any discrepancies identified or noticed while processing.
• Ability to handle business calls and be a backup for manager• Ability to multi task & work under pressure for deadlines.Other Skills• Highly motivated with strong organizational and analytical skills and attention to detail.
• Flexibility to work different shifts and to work overtime
• Ability to succeed in a team environment.
• Ability to learn quickly and transfer knowledge.

Company Description
Live Connections 
  • Live Connections (LiveC) is a 21+ year old Search & recruitment firm that specializes in finding and placing professionals across several sectors across the globe. Currently we have 5 branches in 4 countries.


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