Last shared 66 days ago
ADCC Process: Performs moderately
complex to complex operational accounting activities associated with
maintaining ledger accounts and for developing reports. Duties may include:
providing operational accounting support for internal business groups and/or
operations departments; reviewing customer financials; support of business
group products; preparing regulatory reports; reviewing data from the general
ledger, unit reports and various systems to ensure accuracy; reviewing entries
for reporting system; gathering and reviewing operational or financial data
for regulatory reports; preparing and reviewing account reconciliations and
certifications; performing a variety of analyses or projects relating to
operational accounting procedures, methods or systems; may handle escalated
calls or issues. May have direct interaction with clients or vendors.
Provides functional advice or training to lower level operational accounting
positions. May serve as team lead.The ATM/Debit Card
Claims (ADCC) group located in Roanoke , VA is responsible for the
investigation and resolution of customer disputes on Fraud Visa Debit Card
transactions. We are looking for an
extraordinary candidate who can demonstrate excellent communication skills,
decision making skills, attention to detail, and research skills to become
part of a dynamic team providing and exceptional customer experience.
Successful candidates will work in a fast paced, quality oriented work
environment. This group handles Fraud Visa Debit Card claims. Customer
transactions are investigated, monitored, and resolved by this team. As a
Financial Crimes Specialist the team member will resolve claims and notify
the customer of the results in accordance with Regulation E guidelines.
One will be required to use multiple online computer systems with technical
proficiency. Excellent decision-making skills are necessary to conduct
a thorough investigating of claims/questionnaires while documenting and
researching all required information to assist in resolving the claim.
The nature of claims handled can be complex; therefore the ability to review
information from multiple sources, attention to detail, and the ability to
apply regulatory and VISA rules to the claim decision is critical. • Work Schedule:
Our hours of operation are 8:30 p.m. to 5:30 a.m. - 40 hours per week with a
rotating late night schedule within the team.
accountabilities:Technical Skills:• 1+ years of
experience in financial services, fraud, investigations, BSA/AML, or criminal
justice or a 2 year degree or higher in Criminal Justice, applied sciences,
mathematics, statistics, economics or finance • Knowledge on BSA/AML• Excellent research,
analytical and problem solving skills with strong attention
to detail • Strong verbal &
written communication, interpersonal, and collaboration skills
• Proven ability to learn and apply new information• Knowledge of Fraud
Debit Card claims and Regulation E • Knowledge of VISA
Operating Rules & Chargeback Guidelines
• General Ledger Experience• Audit• Training – Process
& Domain• MIS• Esc handling• Able to multi-task to
accomplish tasks effectively.• Able to interpret the
documents or the requests received. • Excellent data entry
skills• Strong verbal &
written communication skills• Analytic skill
• Attention to detail
• Good Math and accounts skills
• Ability to work quickly & accurately while maintaining acceptable
standards of workmanship
• Quick learner with the ability to retain high volume of information
• Ability to recognize and escalate any discrepancies identified or noticed
while processing.• Ability to handle
business calls and be a backup for manager• Ability to multi task
& work under pressure for deadlines.Other Skills• Highly motivated with
strong organizational and analytical skills and attention to detail.
• Flexibility to work different shifts and to work overtime
• Ability to succeed in a team environment.
• Ability to learn quickly and transfer knowledge.
Live Connections (LiveC) is a 21+ year old Search & recruitment firm that specializes in finding and placing professionals across several sectors across the globe. Currently we have 5 branches in 4 countries.
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