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Client Relations Executive

Snaphunt

Job 0 - 5 years Fill 66 Delhi (NCR)


The Offer

  • Opportunity within a fast-growing enterprise
  • A role that offers a breadth of learning opportunities
  • Great prospects for career growth & development

The Employer


Our client is a growing enterprise which provides premium car wash services through a mobile application platform

The Job


You will be responsible for :

  • Handling inbound calls, instant messages and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Coordinating post-sales follow up and escalating customer feedback as required
  • Supporting in developing and maintaining MIS.
  • Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
  • Achieving and exceeding weekly and monthly KPIs.
  • Building strong and collaborative relationships with other internal stakeholders.
  • Monitoring market trends and providing regular competitor feedback.
  • Assist in executing CRM campaigns that improve onboarding and engagement and reduce churn.
  • Ensuring the correctness of customer data and assisting in data cleansing activities.
  • Generating deep customer insights in order to enhance sales force productivity and effectiveness.
  • Supporting the sales team key planning and operations tasks to support the overall objective of the business.

The Profile

  • You have some experience within a Customer Service or Sales Support role, ideally within a startup
  • You have excellent written and verbal communication skills in English to interact with clients.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are adaptable and thrive in changing environments
  • You are willing to work on weekends.

Ref :72695048

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