Project Role Description : Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents /requests.
Management Level : 11
Work Experience : 2.5-4 years
Work location : Bengaluru
Must Have Skills : Contact Center Technologies Implementation
Good To Have Skills : Cloud Migration Planning and Execution
Job Requirements :
Key Responsibilities : 1: Responsible for providing support, maintenance of the companys Contact Center environments2: This candidate will perform end to end operational support activity for multiple internal deals leveraging UCCE platform for their Customer Connect needs3: Candidate will be responsible for timely resolution of reported issues and is expected to liaise with internal support teams like network, Desktop etc
Technical Experience : 1: Experience of configuring Cisco UCCE 2: Experience of configuring and troubleshooting SIP trunks / ISDN gateways CUBE devices3: Experience of troubleshooting PSTN connectivity over ISDN, SIP and analogue connections
Professional Attributes : 1: Customer Handling skills 2: Good Communication Skills
Educational Qualification : Graduate
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives
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