Position Summary: The Asst uses functional knowledge in GBSN and work experience in T&E to resolve employee inquiries with a focus on service excellence and professionalism.
Essential Functions of the Job: 1.Serve as a key resource for information on all T&E related queries, processes and procedures (e.g., Vacation balance, Expense clearance, payout etc.) 2.Remain updated with latest Process related updates. 3.Perform any projects/activities assigned by the Team Lead / Manager Problem Solving/Decision Making: 1.Field both basic and complex employee inquiries and follow protocol to reach necessary and appropriate resolutions 2.Understand what questions / situations need to be escalated to Team lead to proactively flag off any escalation. 3.Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service. 4.Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead 5.Make recommendations to improve/update CRM Knowledge Repository, other Accenture systems, CRM process etc based on analysis of queries received from employees
Knowledge and Skills Requirements: 1.Provides clients with accurate and useful guidance on T&E related queries. 2.Identifies gaps in knowledge repositories and bridges the same by proactively seeking information from the respective stakeholders 3.Understands the expectations of customers and delivers service that meets or exceeds customer s needs within policy guidelines; identifies and escalates issues that impact the delivery of quality service 4.Demonstrates effective verbal and written communication skills with an emphasis on professionalism, tact and diplomacy 5.Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job 6.Works effectively with others within work team and department; contributes to an environment that promotes effective teamwork and collaboration 7.Adapts existing processes to new conditions and modifies processes to make them more effective, without harming the linkages between different process steps.
1.Any 9 hours shift between 8:00 AM to 11:00 PM 2.Working hours, flexible work arrangements and vacations may be limited during specific times due to business demands. 3.Sat-Sun Weekly Offs 4.Blended Process - 30% Voice; 70% Non-Voice
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives
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