Course Developer - Instructional Designer

Transcom Worldwide Philippines Inc

Mandaluyong City, Philippines

Last shared 70 days ago

Job Details

Experience

2 - 3 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Customer Service
Job Description
The Course Developer is responsible for the development and delivery of course content; the planning, delivery and evaluation of the related training; and for completing Needs Assessments to determine course goals, and learning outcomes.

Responsibilities

  • Design full course curriculum to meet course goals
  • Maintain, modify and improve existing course materials based on trainer, trainee and manager feedback
  • Develop effective and targeted certification requirements and evaluation methods
  • Ensure quality of Presentations and Presentation Skills
  • Escalate quality deficiencies to Training & Quality Manager
  • Escalate when there are questions on course content
  • Attend internal local meeting (staff or with other departments)
  • Keep high level of own expertise, taking initiative to understand
  • Gather up-to-date information and integrating feedback into the best practices
  • Handle escalations
  • Complete Needs Assessments with department heads in order to close identified knowledge gaps
Requirements:

  • University degree or equivalent higher qualification
  • Minimum of 2yrs experience as Graphic Designer in a Branding, PR, or Advertising company (preferably BPO company)
  • Knowledge on photography, video editing, animation, Adobe Photoshop, Captivate, Premiere, Articulate, PowToon
  • Excellent communication skills
  • Amenable on shifting schedule
  • Amenable to work at Boni site
  • Must have online portfolio
Company Description
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.

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