Course Developer - Instructional Designer

Transcom Worldwide Philippines Inc

Mandaluyong City, Philippines

Last shared 205 days ago

Job Details


2 - 3 years

Employment Type


Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Customer Service
Job Description
COURSE DEVELOPER (w/ Instuctional Designer background) - MNL

The Course Developer will be responsible for developing training content based on client requirements. They will work closely with
several campaign Subject Matter Experts, Training Managers, Graphic Artists, and Content Development Manager in designing
course content that effectively transfers skills and knowledge to end users in accordance with the defined training curriculum and
design schedule.

  • Develop content and communication material, and/or full course programs to meet course goals.
  • Maintain, modify and improve existing course materials based on trainer, trainee, and manager feedback.
  • Apply effective and apt multimedia learning methodologies depending on the requirements and limitations of the programs being supported.
  • Ensure quality of Presentations and Presentation Skills.
  • Escalate quality deficiencies to Training & Quality Manager.
  • Escalate when there are questions on course content.
  • Keep high level of own expertise, taking initiative to understand.
  • Attend internal local meeting (staff or with other departments).
  • Liaise between clients/operations and the technical team in the development of materials.
  • Run reports and analyze existing data and customize modules depending on need.
  • Basing on results, develop appropriate modules and improvement plans as necessary
  • Gather up-to-date information and integrating feedback into the best practices.
  • Complete Needs Assessments with department heads in order to close identified knowledge gaps.
  • have excellent communication skills.
  • be familiar with most updated software and tools utilized in delivering training content to effectively develop
  • programs and modules (MS Office , Google Suite, Articulate, Adobe Photoshop, Captivate, Premiere, or any photo
  • or video editing software).
  • have samples of modules developed for training and/or published works which show proficiency in using the required technology.
  • be open to feedback and criticism.
  • be sensitive to deadlines and must be willing to work long hours and commit to delivery time.
  • have a strong desire to be part of a fast-paced, results-oriented culture.
Company Description
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.


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