Course Developer

Transcom Worldwide Philippines Inc

Mandaluyong City, Philippines

Last shared 256 days ago

Job Details

Experience

2 - 3 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Customer Service
Job Description
Responsibilities:
  • Design full course curriculum to meet course goals.
  • Maintain, modify and improve existing course materials based on trainer, trainee and manager feedback.
  • Develop effective and targeted certification requirements and evaluation methods
  • Ensure quality of Presentations and Presentation Skills.
  • Escalating quality deficiencies to Training & Quality Manager.
  • Escalating when there are questions on course content.
  • Attending internal local meeting (staff or with other departments).
  • Keeping high level of own expertise, taking initiative to understand.
  • Gathering up-to-date information and integrating feedback into the best practices.
  • Handle escalations
  • Complete Needs Assessments with department heads in order to close identified knowledge gaps
  • Candidates with previous call center experience serving US clients is preferred, but not a direct pre-requisite
  • Education, Training and Skills
  • Experience in a customer service role
  • Strong computer navigation skills
  • Strong comprehension and listening skills
  • Strong written and verbal communication skills
  • Strong formal presentation and facilitation skills
  • Strong ability to persuade others gaining acceptance of a product, service or idea
  • Strong ability to provide timely feedback and guidance to help others acquire specific knowledge/skill areas needed
  • Highly flexible and welcome change/improvements

Requirements:
  • Candidate must possess at least a Bachelor's/College Degree , any field.
  • Have worked in a BPO setting with at least 1 year experience as a Course Developer or Instructional Designer OR at least 2 years as a Trainer
  • Knowledgeable on Microsoft Office (or Google Apps - Doc, Sheets, Slides), Adobe Photoshop and Premiere, Articulate, Captivate
  • Full-Time positions available
Company Description
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.

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