Customer Care Representatives

Anthem

Miami, United States

Last shared 219 days ago

Job Details

Experience

0 - 1 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

Healthcare/Diagnostics Customer Service
Job Description
Customer Care Representatives - Miami, FL (Hiring for April, May, June) - 000300L
Hiring Manager:Etienne Trujillo
Organization:Government Business Division (GBD)
Job Level:O05AIP/QIP %:2.5-5
Natl Zone (Z4) MRP:33500
Primary Location:FL-Miami

Description
 

Customer Care Representative I

Have a passion for helping others? Like to make a difference? Our call center truly helps our members solve problems!!

 

Your Talent. Our Vision. At Simply Healthcare, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. We are a Florida licensed health maintenance organization that serves individuals enrolled in Medicaid and/or Medicare programs, Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve.

 

What will my day look like?

We have amazing customers and when they need help with anything – they contact you! You may assist a customer to find the right doctor for them or their family, solve a claim concern, or help them understand their benefits. Every time a customer calls with a question or concern, you guide them through.

Here’s what a typical day may look like:

Most of your time is on the phone helping members and using computer-based resources to help retrieve information. Don’t like reading off scripts? We don’t either. We help you deliver excellent service to our members without needing a script.

You are the caring problem solver for our members

Maintaining a positive relationship with our members to help them with whatever challenges they are facing

Look at data to help advise our members on the next course of action

Place follow-up calls or emails routinely

Participate in various projects to help you grow in your career path in the fast-paced healthcare industry

What will my first year look like?

You’ll start off with an extensive training program where you’ll be provided all the information you need

Training includes working in the actual call center area to help you succeed right away

Once you leave training and join your team and manager, you will take calls that best match your skill sets

If you want to grow, our managers give you opportunities to increase your skill sets and take more complex calls

You, your team and your manager will share goals, customer feedback and metrics to help you reach all of our goals weekly

Our call center helps people with real healthcare challenges and you’ll get the opportunity to help people after your training

We offer a competitive bi-weekly salary as well as an incentive plan – which if you are successful in your role, will be paid on a quarterly basis

We offer education reimbursement assistance and an opportunity to earn your degree through our College for America program

This role is truly the backbone of our organization and gives you a true opportunity for growth within a Fortune 40 company

Qualifications
 

What qualifications do I need to have?

Excited and passionate about helping solve problems - you don’t need to have a healthcare background to apply

Be curious about our members needs with a sincere satisfaction in providing high level of service

A strong communicator with good listening and computer skills and the ability to be empathetic and helpful.

Easy to work with and a positive attitude toward resolving different challenges throughout the day

Enthusiasm to work with customers on complex issues and a desire to finding resolutions

Company Description
One of every nine Americans is a member of an Anthem, Inc. affiliated health plan. For us, that's a tremendous privilege and responsibility. Our focus every day is on improving the lives of the people we serve and the health of our communities. The foundation of our work can be summarized by: Delivering consistent service and becoming faster and simpler with every action we take. Creating the best health care value for our customers Investing where returns are the greatest to make the best use of our current assets. Being a market leader in each of our chosen businesses. Continuing to advocate for responsible health care reform.

Interested?

Sign up free of charge to apply for jobs and meet your future colleagues!

Know More Sign up for free