New York City, United States
Last shared 58 days ago
As a Customer Experience Specialist on our Customer Support Team in our New York City Headquarters, you need to be customer and business focused, and quick-thinking to coordinate daily operations across our evolving service offerings and multi-city locations. You are challenged to think smarter, faster, and more efficiently to help build a world-class customer experience. This requires a unique kind of versatility and talent - a multi-tasking thinker who has an eye for identifying problems and can coordinate across multiple channels to get the job done. You are the one who is responsible for working with our Director of Customer Experience to develop long-term solutions to daily challenges such as: working with our Operations team to accommodate customer requests and incorporating customer feedback into ongoing product and operational improvements.
Your job is critical in learning how MakeSpace is not only meeting our customers needs, communicating those learnings internally, and also evolving as those needs change.
We need an exceptional daily contributor - someone who is willing to get their hands into the weeds and willing to make every opportunity count with our customers, to stay business-focused and be able to step outside yourself and proactively work with product, marketing, and operations to meet larger company goals and pilot new initiatives on short notice.
What you'll be doing:
What's in it for you?
MakeSpace is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
MakeSpace is a national tech startup headquartered in New York City that is disrupting the self-storage industry. We are changing the way people think about their belongings and saving them from ever having to visit a storage unit again.MakeSpace is a convenient, simple, on-demand storage solution that takes the "self" out of "self-storage”.
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