Customer Experience Specialist

MakeSpace

New York City, United States

Last shared 58 days ago

Job Details

Experience

1 - 2 years

Employment Type

Full-time

Employer Job ID

MakeSpace

Industry Sector

Functional Area

Packaging/Logistics Customer Service
Job Description

As a Customer Experience Specialist on our Customer Support Team in our New York City Headquarters, you need to be customer and business focused, and quick-thinking to coordinate daily operations across our evolving service offerings and multi-city locations. You are challenged to think smarter, faster, and more efficiently to help build a world-class customer experience. This requires a unique kind of versatility and talent - a multi-tasking thinker who has an eye for identifying problems and can coordinate across multiple channels to get the job done. You are the one who is responsible for working with our Director of Customer Experience to develop long-term solutions to daily challenges such as: working with our Operations team to accommodate customer requests and incorporating customer feedback into ongoing product and operational improvements.

Your job is critical in learning how MakeSpace is not only meeting our customers needs, communicating those learnings internally, and also evolving as those needs change.

We need an exceptional daily contributor - someone who is willing to get their hands into the weeds and willing to make every opportunity count with our customers, to stay business-focused and be able to step outside yourself and proactively work with product, marketing, and operations to meet larger company goals and pilot new initiatives on short notice.

What you'll be doing:

  • Provide amazing (above and beyond) service while bringing joy to the traditionally painful and annoying storage process
  • Answer incoming inquiries via multiple customer service channels
  • Own the customer experience by following up with customers on their experience with MakeSpace
  • Work with Operations to support our expanding customer base
  • Basic data entry and reporting as needed

About you:

  • Earning or completed 4-year degree
  • Customer service experience is preferred. Strong written and verbal communications skills are a must.
  • You're empathetic, able to feel the emotions of others and diffuse tough situations.
  • Excellent time management skills, strong organizational and critical thinking skills are required. You’ll be juggling multiple platforms and issues
  • You have a strong attention to detail. People are entrusting us with their belongings, after all. You can't let anything fall through the cracks and must always be working for the customer's best interest.
  • You’re flexible with working hours as your schedule will be based on business needs and will include weekends and evenings.
  • You approach work with a fearless attitude: customers will come to you with problems and it's your job to solve them quickly and work with the folks who will help you get this done.

What's in it for you?

  • Strong compensation package that includes base salary and stock options
  • Catered lunches Monday, Wednesday, and Friday (nom, nom nom)
  • Team happy hours, events, and social clubs (winespace, run club, and magic the gathering to name a few)
  • Access to some groovy perks programs for things like gym membership and movie discounts
  • The chance to join a fun, dynamic culture that encourages rapid professional growth.


MakeSpace is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Description

MakeSpace is a national tech startup headquartered in New York City that is disrupting the self-storage industry. We are changing the way people think about their belongings and saving them from ever having to visit a storage unit again.MakeSpace is a convenient, simple, on-demand storage solution that takes the "self" out of "self-storage”.

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