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Customer Relationship Management Executive

DTDC Express

Job 2 - 3 years Fill 66 Coimbatore (Tamil Nadu)
Planning CRM strategies designed to attract and retain customers while expanding the brands reach and boosting consumer loyalty.Answering customer queries and dealing with complaints.Liaising with other departments to create a CRM strategy that works across the board.Good in English Communication.Qualification : Any Graduate
DTDC Express Limited is India’s leading express parcel service provider. DTDC is the pioneer of the franchising concept in the industry and operates one of the largest parcel delivery network in India. Through its strategic partnership with Europe’s DPD group which is backed by Le Groupe La Poste – the French Postal organisation, DTDC’s global network and reach offers end-to-end solutions for parcels with diversified offerings such as Express Domestic & International, Supply Chain Solutions, 3PL, Warehousing, E-commerce, E-Fulfilment and Cross Border Solutions. DTDC's expansive footprint spans across USA, UK, Canada, UAE, Australia, China, Singapore and major Asian countries, through its own operations, joint ventures and business associates. Established in 1990 and headquartered at Bengaluru, DTDC engages a field workforce of more than 35000 resources with 7 Zonal offices, 20 strategically located Regional Offices and over 522 operating facilities spread across India. DTDC Express Limited has its presence in more than 500 district headquarters through its large network of more than 10,500+ franchisees and extends services to over 10,000+ Pin codes while handling more than 12 million shipments every month. DTDC Express Limited is an ISO 9001:2015 Certified by DNV. DTDC’s market leadership is further validated by several awards and recognitions from customers, superior brand experience and sustainability which include recognition as ‘National Award for Exemplary Position’ under Express/Courier category at CII Scale Awards 2016.

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