Customer Service

Pegasystems

Fill 66Hyderabad (Telangana)

Last shared 198 days ago

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Job Description

Application Development | IN - Hyderabad | The Senior Solutions Engineer in the CRM Business Organization builds Industry and Solution specific features in Pegas CRM frameworks that accelerate time to market for our customers and fuel Pegasystems ... Senior Solutions Engineer - Cloud | Pega Customer Decision Hub icon / file type / default copy 9 Icon / file type / default Icon / file type / excel Icon / file type / help doc Icon / file type / image Icon / file type / Link Icon / file type / music Icon / file type / PDF Icon / file type / podcast Icon / file type / Powerpoint icon / file type / video Icon / file type / word Icon / file type / Zip Senior Solutions Engineer - Cloud The Position: The Senior Solutions Engineer in the CRM Business Organization builds Industry and Solution specific features in Pegas CRM frameworks that accelerate time to market for our customers and fuelPegasystems fast growth. As part of the CRM Scrum team this person quickly builds new features and capabilities into the CRM framework that we license to the worlds largest and most sophisticated companies. This person is a key member of the CRM team and provides subject matter expertise and technical guidance. In this role , you will: Senior Solutions Engineer is a member of the CRM Business organization. This person contributes to bookings growth and customer success through participation in CRM business teams as a senior application developer. This person builds business processes , framework features and supporting functions based upon identified business requirements and use cases. The person also functions in Scrum teams with other professionals focused on building , maintaining and supporting solutions frameworks for the CRM industry. The senior solutions engineer also serves as an escalation point for GCS cases from existing customers , providing troubleshooting , support and hotfixes to existing product versions as required. The senior solutions engineer is required to communicate and share knowledge of the CRM frameworks with peers , GCS and the Pega community at large (through forums like Mesh). Pega Offers: A rapidly growing yet well - established business The worlds most innovative organizations as reference - able clients Analyst acclaimed technology leadership in a massive emerging market The opportunity to make a tangible impact on the worlds market - leading organizations The Person: The ideal candidate is dedicated to making it easy for customers to use our product by leveraging business expertise and using rigorous logic and creative methods to solve difficult problems with effective solutions. Qualifications will include: Bachelors / Masters Degree or equivalent 4 to 6 years of experience in managing and administering AWS resources including but not limited to Cloud Formations , EC2 , S3 , Users , Load Balancers , RDS , Cloud Watch Understand security requirements as they pertain to Security Groups & VPN in the Cloud Use gradle and groovy to create , maintain and build projects Use git for source control management Use Jenkins to build jobs / pipelines to drive CI / CD practices Administer docker containers and collect logs Bash , Javascript , Python As an Equal Opportunity and Affirmative Action employer , Pegasystems Inc. will not discriminate in its employment practices due to an applicants race , color , religion , sex , national origin , age , genetic information , sexual orientation , gender identity , veteran or disability status , or any other category protected by law. For information about benefits offerings , please visit

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About Pegasystems

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM and BPM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results. For more information on Pegasystems (NASDAQ: PEGA) visit www.pega.com.
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