Customer Service Associate - Malayalam & English (Coimbatore)
Amazon Development Centre (India) Pvt. Ltd.0 - 5 years Coimbatore (Tamil Nadu)
Greetings from Amazon!!!
Hurry up and apply from the comfort of your home as we have limited opportunities.
Excellent Opportunity to start your career with Amazon CS for Work from Home customer service profiles. Kindly apply as we have limited opportunities.
We are inviting you to explore the Customer Service opportunity with Amazon. If you are flexible to work in night shifts, possess good computer knowledge and have excellent communication skills with the zeal to excel! We are looking for YOU!
IF INTERESTED, APPLY TO THE VACANCY AND WE WILL SEND YOU THE ONLINE TEST LINK.
The ones who register themselves would receive the link for the Assessment on first come first served basis. Post registration kindly continue with the same mobile number. and Email id for completion of all the assessment. Change in personal details will lead to elimination or rejection.
Kindly register your details only once with your personal active mobile number and Email id. At the registration link kindly do not add multiple Email id.
To complete the online assessment desktop or Laptop with webcam and headphone is mandatory. Test is not compatible on mobile phone. Post receiving the link the assessment has to be completed within 24 hrs.
*Please mention "HR Ritika" as your source during the entire Online Registration/ Interview process.*
Important/ Mandatory Note -:
- Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
Night Shift is mandatory as the team works 24x7.
- To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
- Test is not compatible on mobile phone. Test is not compatible on mobile phone.
- Post receiving the link the assessment has to be completed within 24 hrs.
- It is mandatory to have good English & Malayalam communication skill to be eligible for this voice role.
Skill &Salary Details -
Job type Work from Home Contract/ Permanent
Salary- 1,90,000 to 2,28,500 LPA
- Zeta Meal Card INR 1100 Per month i.e. 13,200/- PA
- Night Shift Allowance INR 150/Night
- Overtime Allowance as per company policy
- Internet Reimbursement Up to INR 1,250 Per month on submission of bills
- Desktop Provided by Amazon for Work
- Five days working
- Rotational Shifts
- Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500,000 under the floater benefit scheme
Desktop will be provided by the company.
Eligibility Criteria: Candidate must be a resident of Coimbatore, Minimum qualification should be 10 + 2, Comfortable working in 24/7 shift (Include Night Shifts) with excellent English communication skill.
Knowledge & Skills Required
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Excellent comprehension skills - ability to clearly understand and address customer issues appropriately
Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Excellent Communication and typing skills
Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure 'Work-like' environment with no disturbance during the work hours.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
"Many of the problems we face have no textbook solution, and so we-happily-invent new ones." - Jeff Bezos
Amazon.com - a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 Company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
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We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.