New Delhi, India
Last shared 60 days ago
Involves working on chat, back office& Voice (inbound and outbound) queues basis the alignment.
Resolving the queries/concerns being raised by the customer promptly and accurately.
Delivering good customer experience/satisfaction.
British Telecom UK based telecom company.
BT Group began operating as a private corporation after the Telecommunications Act 1984.
During the 1990s, between the loosening of national telecom monopolies and the current (largely) liberalised market, BT Group entered into a number of alliances in order to serve its mainly, then, UK-based multi-national customers. From the 90's through the early 2000s, BT Group, then known as British Telecom, struggled. The company failed to secure a strong partner, struggled to expand internationally, and had significant debt.
In 2002, the attempt at an alliance (Concert 2 with R&R was disbanded. Thereafter, the company brought together a number of joint ventures, partly owned assets and wholly owned subsidiaries into the single entity that exists today.
On April 1, 2002, BT’s contracts with former Concert customers were transferred to BT Global Services and BT Retail. BT Ignite was renamed BT Global Services in April 2003. By late 2003, around 50% of BT Global Services’ about 5,000 staff were employed outside the UK
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