Customer Service Coordinator / Email Campaign Manager

Digital Publishing Consultants

London, United Kingdom

Last shared 202 days ago

Job Details

Experience

2 - 20 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

Internet/Digital Customer Service
Internet/Digital Marketing
Computer Software Marketing
Job Description

This position is for a candidate residing in the greater London area who is interested in working from home as a paid contractor. This role will work closely with our UK/EU based Sales teams as well as our head office located in Orlando, Florida.

We are currently seeking an experienced online Customer Service Coordinator(“CSC”) to manage two critical positions for our company - Email Production Management and Customer Service Representative.

Email Production Management: The CSC will be responsible for the successful deployment of email marketing campaigns. Ideal candidates will have 1-2 years of experience in supporting and managing email campaigns from creative approval through the deployment of campaigns via automated email delivery systems. The CSC is responsible for supporting and executing email-marketing campaigns through tasks that include, testing and optimization, content editing, list management, campaign scheduling, deployment, and reporting. This position will work closely with members of the Customer Service, Sales, and Marketing Departments to support new and current email clients.

Core Duties Include:

  • Supporting the development and deployment of email marketing campaigns.
  • Monitoring and reporting on campaign performance results.
  • Performing quality assurance of creative and messaging prior to campaign launch.
  • Applying quality control and list management skills for effective marketing.
  • Troubleshooting and resolving problems or issues with campaigns and/or reporting software.
  • Reviewing all email campaigns to ensure compliance with applicable laws, regulations, and privacy policies (CAN-SPAM Act and GDPR).

Customer Service Representative: The CSC will perform PDF file-processing tasks using our company’s proprietary software solution to support the creation of online desktop and mobile-optimized digital publications. Ideal candidates will have 1-2 years of experience in supporting customers within a software-based organization. This CSC will support the customer service operations as PDF file processor, technical problem solver, and frontline service representative.

Core Duties Include:

  • Uploading, processing, and editing PDF files and documents.
  • Analyzing files and documents for accuracy.
  • Locating and correcting processing errors.
  • Providing direct support to customers using phone, live chat, and email.
  • Maintaining activity logs.

Highly qualifications candidates must be results oriented and eager to take ownership of initiatives while collaborating with relevant company stakeholders. Candidates must be able to work well independently and manage a heavy workload in a fast-paced environment, with strong emphasis on organization and multi-tasking. This role is ideal for a critical thinker with good communication skills and a solid understanding of campaign metrics.

Preferred Job Requirements

  • 2-4+ years of relevant experience in email Marketing and Customer Service.
  • Excellent communication skills, both verbal & written: phone, emails, and instant messenger. Ability to communicate well to team members, management, and clients who are at different business and technical knowledge levels.
  • Writing and editing background is a plus.
  • Zoho CRM is a plus.
  • Proficient with MS Office, specifically Excel and PowerPoint
  • Must be a quick learner, self-starter - ability to work with minimal supervision in a very fast-paced, dynamic, and demanding environment
  • Teamwork skills - ability to work with group members across the company, to be flexible, and to be willing to share workloads
Company Description
Founded in 2007, BlueToad is a digital publishing software company that converts PDFs into responsive editions viewable on any modern desktop and mobile device. For more than a decade, BlueToad has been the digital content partner of choice for thousands of publishers worldwide helping to create, monetize, and deliver beautifully responsive mobile editions and web content to millions of readers around the globe. BlueToad works with all types of content, including Magazines, Catalogs, Circulars, Marketing Materials, and Business Documents. Built on HTML 5 and native app technologies, the BlueToad Platform helps publishers:

• Deliver engaging mobile optimized editions to readers;
• Monetize content through subscriptions and unique ad opportunities;
• Launch native applications for iOS or Android; and
• Incorporate cutting edge technology like audio articles, personalized content channels, and virtual reality experiences.

The platform is also compatible with many third-party services, such as fulfillment solutions, content management systems like WordPress and Metro Publisher, analytic services like Google Analytics and Omniture, advanced marketing automation solutions like Hubspot and Pardot, and advertising platforms like DoubleClick for Publishers.

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