Digital Publishing Consultants
London, United Kingdom
Last shared 57 days ago
This position is for a candidate residing in the greater London area who is interested in working from home as a paid contractor. This role will work closely with our UK/EU based Sales teams as well as our head office located in Orlando, Florida.
We are currently seeking an experienced online Customer Service Coordinator(“CSC”) to manage two critical positions for our company - Email Production Management and Customer Service Representative.
Email Production Management: The CSC will be responsible for the successful deployment of email marketing campaigns. Ideal candidates will have 1-2 years of experience in supporting and managing email campaigns from creative approval through the deployment of campaigns via automated email delivery systems. The CSC is responsible for supporting and executing email-marketing campaigns through tasks that include, testing and optimization, content editing, list management, campaign scheduling, deployment, and reporting. This position will work closely with members of the Customer Service, Sales, and Marketing Departments to support new and current email clients.
Core Duties Include:
Customer Service Representative: The CSC will perform PDF file-processing tasks using our company’s proprietary software solution to support the creation of online desktop and mobile-optimized digital publications. Ideal candidates will have 1-2 years of experience in supporting customers within a software-based organization. This CSC will support the customer service operations as PDF file processor, technical problem solver, and frontline service representative.
Highly qualifications candidates must be results oriented and eager to take ownership of initiatives while collaborating with relevant company stakeholders. Candidates must be able to work well independently and manage a heavy workload in a fast-paced environment, with strong emphasis on organization and multi-tasking. This role is ideal for a critical thinker with good communication skills and a solid understanding of campaign metrics.
Preferred Job Requirements
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