Customer Service Manager

CLS Recruitment

Springs, South Africa

Last shared 453 days ago

Job Details


5 - 50 years

Employment Type


Employer Job ID


Industry Sector

Functional Area

Glass/Ceramics/Concrete Customer Service
Job Description


The ideal candidate must have a minimum of 5 years management experience in a manufacturing / sales environment. Excellent inter-personal skills and strong customer focus is essential. A high level of computer literacy is required with an exceptional working knowledge of SAP (Operational and Reporting).

Lead the CSC team and manage the customer service operation to enhance PFG’s reputation in the domestic market place by maintaining close cooperation with Sales, Finance, Planning Operations and Distribution to continuously improve customer service.

Ensure optimal customer service at lowest cost and maximum efficiency by constant liaison with external and internal customers and suppliers

Propose & implement changes in existing methods and methodologies to proactively achieve and promote PFG’s interests in the domestic market.           

Company Description
Our vision is to be a respected member of the recruitment industry, by driving unparalleled value for our clients, and candidates. Our mission is to continually improve our client service experience by focusing on providing superior service delivery. We are committed to attracting highly motivated and dedicated professionals, thereby ensuring sustained profitability and adding value to our clients CLS Recruitment is dedicated to providing an unsurpassed, personalized service and we spend time with each of our clients to gain insight into your individual culture and values to assist us in developing effective recruitment solutions. 
CLS Recruitment is an Exempted Micro Enterprise with the following BEE credentials: 
 100% Female Owned Enterprise 
 Procurement recognition of 100%. 
 Level Four contributor CLS Recruitment is committed to the principles of employment equity. 

We advertise; interview; screen and shortlists the finest candidates for permanent recruitment requirements. We focus on selecting candidates that best meet our clients' specifications and culture fit. We use up to date selection and screening processes, offer hands-on assistance to our clients throughout the recruitment and placement process, provide counselling and career guidance to our candidates and run the necessary credit checks, criminal checks and qualification verification. OUTSRCED RECRUITMENT SERVICES 
We will endeavour to keep you ahead of the rest through clever thinking and passion for your business. Our culture is based on this passion, and we strive each and every day to be the very best so that our clients reap real rewards in their partnership with our organization. 

In addition to our recruitment services we also offer various HR consulting services: 
 Salary Surveys 
 Employee Surveys 
 Performance Profiling/Job analysis 
 IR Support 
 Competency based recruitment training. 
 IR Training 
 Job Evaluations 
 Job grading 


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