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Customer Service Officer

Axis Bank

Job 0 - 5 years Fill 66 Ahmedabad (Gujarat)

About Branch Banking:

With branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Banks strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank’s customer engagement strategy across products and services

About the Role:

As a part of the branch banking team, Customer Service Officers (CSOs) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. CSOs are required to identify and handle sales opportunities, process customer transactions quickly & efficiently, and introduce customers to alternate channels wherever possible. CSOs will be required to use their inter-personal skills to build business relationships with the potential customers

Key Responsibilities

  • Process transactions efficiently and accurately while maintaining high service standards
  • Handle customer queries and provide appropriate solutions
  • Engage with customers and generate revenue by promoting and cross-selling retail banking and third party products
  • Manage relationships with mapped customers to increase the depth of existing relationships
  • Achieve sales targets as assigned by the organization on a monthly basis
  • Comply with KYC/SEBI rules, regulations, and legislation governing the bank

Qualifications:

Optimal qualification for success on the job is:

  • Graduation/ Post-Graduation from a recognized institute

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

  • Knowledge of banking regulations and norms
  • Maintain a high level of knowledge of banking products and services
  • Good communication (both verbal and written) skill in both English and the local language
  • Ability to handle pressure and meet deadlines
  • Good networking and relationship building skills

Axis Bank is India's 3rd largest private sector bank, offering the entire spectrum of financial services to customer segments including Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The bank has a vast retail footprint of over 2,750 branches and 13,000 ATMs. The overseas operations of the bank are spread over its 9 international offices with branches at Singapore, Hong Kong, DIFC (Dubai International Financial Centre), Colombo & Shanghai, and representative offices at Dubai and Abu Dhabi. The bank recently upgraded its representative office in Shanghai to a branch & became the first Indian private bank to set up a branch in China. Showing consistent growth, Axis Bank's net profit for FY16 grew 12% YOY to Rs. 8,224 Cr. In 2015, Axis Bank has been adjudged winner in the Best Bank Category at the Outlook Money Awards. At the Asiamoney Best Bank awards, the Bank was named the Best Domestic Bank in India. Axis Bank's Mobile App tops Forrester's review of Smartphone Mobile Banking Apps in India. And its eDGE Loyalty Rewards Program has been named 'Best Loyalty Program of the year' and 'Best Reward Program of the year' at the 9th Loyalty Awards 2016 for the second year in a row! The brand announced Deepika Padukone as its brand ambassador in June 2014. Axis Bank envisions being the preferred financial solutions provider, excelling in customer delivery through insight, empowered employees and smart use of technology. By focusing on the core values of customer centricity, ethics, transparency, teamwork and ownership, the bank strives to be a trusted brand for its customers & a great place to work for its employees

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