Customer Service Rep.

GBPlay, Inc.

Pasig City, Philippines

Last shared 24 days ago

Job Details

Experience

1 - 2 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

Information Technology Services Customer Service
Job Description

·Promotes all game contents / products of the Company

·Respond to customer inquiries in a timely and professional manner, through a ticket-based

support system, and chat support

·Investigate written inquiries/issues and respond/resolve accordingly

·Escalate game-specific concerns to Game

·Perform data entry and order processing functions

·Prepare and submit timely, accurate reports to supervisors/managers on a daily basis

·Assist in various sales, marketing programs and tasks like report validations, research and surveys

·Provide information to customers on account status, transactions and billing issues

·Report suggestions, in-game bugs and other user concerns to the management

·Process Crossfire Hack Tool (hack report) cases and submit results to CF GM in-charge

·Monitor, moderate, maintain and update game forums

·Hourly top-up and Website monitoring

­Email report with check-box each and every hour

­Report includes (Website/Top-up/Top-up page from in-game)

·If encountered any website problem, immediately report to Managers/Executives/ and to other department concerned.

Company Description

GBPLAY, INC. is one of the largest online game distributors in the Philippines. The company is more prominently known through its brand category name GAMECLUB.

The company currently distributes three (3) popular games, namely, CROSSFIRE, LOVE BEAT, and WEAPONS OF WAR.  All three games have acquired considerable market shares in its respective game categories or classifications.  These games allowed the company to cater to different market segments.

GBPLAY, INC. is currently partnered with more than 7,000 internet cafes nationwide (Luzon, Visayas, Mindanao) in order to make sure that all three games are made conveniently available to its target markets.  The company also provided micro transactions revenue model to create and establish loyalty among its target markets.

In January 2015, GBPLAY, INC. reached more than 30 million registered users and recorded 8.8 million visitors at its game portal.  The use of social media allowed GBPLAY, INC.’s games to continuously increase its followers.

GBPLAY, INC. aims to be the leading online game distributor in the country. It will continue to distribute different games in different genres for different target markets.

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