• Negotiate, collect and resolve accounts using a consultative approach.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Incumbent should strive for first call resolution and take true ownership of customer needs and issues.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients' products and services.

Required Candidate profile

• Negotiate, collect and resolve accounts using a consultative approach.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Incumbent should strive for first call resolution and take true ownership of customer needs and issues.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients' products and services.

iQor provides global customer interaction and product support solutions in 18 countries. Our 45,000 employees solve our client’s most strategic problems. We partner with many of the world’s best-known brands to deliver product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business process and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.