Customer Support Executive

Scancafe Digital Solutions pvt ltd

Bengaluru, India

Last shared 72 days ago

Job Details

Experience

1 - 3 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

Information Technology Services Customer Service
Job Description

Job Roles & Responsibilities: 

·Respond to all customer Emails and chat/calls (Night Shift).

·Understand the unsaid message in an email/chat and respond sensibly.

·Wants to delight customers, above and beyond the call of duty.

·Has intimate knowledge of the customers’ needs and empathy for the customer’s situation.

  • Is able to communicate clearly, both written and in speech.

·Handles situations in the best interest of both customer and company.

· Provide accurate information in a crisp and clear manner.  

·Provide appropriate response in a timely manner and follow up accordingly

· Take ownership and provide resolution in the shortest possible time.

· Work with internal departments to offer the best possible resolution to the customer.

· Understand the process and identify improvements to enhance customer experience.

· Exercise high level of discretion in handling highly sensitive user information and/or user generated content.

·Analyze customer issues and identify trends.

·Manage and present reports on a weekly basis (MIS - Excel).

Desired Skills:

·Excellent spoken skills and reasonable typing skills (Night Shift).

·Ability to write/speak without any grammar errors

·Exposure to US culture and consumer mindset.

·Experience in handling escalations for high profile customers

·Ability to address multiple issues in one email, without confusing the recipient.

· Result oriented with good analytical skills and problem solving capabilities.

· Knowledge in MS Office.

Qualifications:

·Any Graduation / Diploma –2-4 Years Experience.

Must Have:

·Typing Speed: In excess of 35 words/min and accuracy 95%.

Company Description
ScanCafeDigitalSolutions is a very successful U.S. based start-up founded by 4 Wharton graduates and is experiencing major growth. ScanCafe won the CNN Money 2007 award for best quality and price in the US market and has been featured in the Oprah magazine and The Wall Street Journal. ScanCafe's fundamental value proposition is to enable people to relive their memories (past and present) by providing products and services that are powered by a creative workforce and serve as the customer's personal digital studio. ScanCafe is a descriptive and award winning digitization and image enhancement service which simplifies conversion of analog photos to digital formats. ScanCafe also delivers additional value added services and functionality to enhance the usability and end user experience of digital imagery by removing the labor from the client. The company is well-funded and backed by venture capital from the Silicon Valley. ScanCafe has a 600-person creative fulfillment center in Bangalore, India and headquarters in San Francisco, CA

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