DAS Engineer

Zscaler

Bengaluru, India

Last shared 64 days ago

Job Details

Experience

3 - 4 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

Information Technology Services Information Technology
Job Description

Job Description

Role: Level-2 Deployment Engineer (DAS-1)

Location: Bangalore/Chandigarh 

Shift: APAC, EMEA, North America 

Reports To: Director of Customer Success

Overview:

The Level-2 Deployment Engineer will provide world-class post-sales deployment services to new and existing enterprise and service provider customers. The Deployment Engineer will design and configure network and systems configuration to enable customers to use the Zscaler cloud technologies. The Deployment Engineer will execute specific phases of Zscaler deployments, and interact directly with customers using a variety of channels (phone, email, online) in a professional and efficient manner.  The Deployment Engineer will interact with customers, partners, support, engineering, and other internal teams.

Responsibilities:

  • Engage with customers on deployments, to provide detailed guidance regarding deployment steps, best practices, and expected product behavior
  • Work with sales team to ensure hand-over of customer and design information
  • Provide deployment advisory services and deployment design, recommendations, and configurations
  • Assist deploying customers with testing or troubleshooting. Escalate to support as required
  • Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
  • Maintain deployment database, logging deployment status and customer interactions
  • Become a Zscaler cloud services expert through self study, company training, and a desire to excel
  • Limited travel – typically only for company training or meetings
  • Hours – Regional business hours support, possible shift work, possible on-call work
  • Other duties or projects, as assigned

Requirements:

  • Strong verbal and written communication skills (English)
  • Bachelor of Science in Computer Science/Engineering orequivalentadvanced industry certifications.
  • Minimum 3-years experience working as deployment engineer, Technical account manager, Sr. Support Engineer supporting networking or web security products  
  • Knowledge of networking and security products and enterprise network infrastructure
  • Experience with Zscaler products a plus
  • Experience with operating systems such as Linux, Unix and Free BSD
  • Networking Experience - VPN technologies such as IPSec and VPN clients
  • Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcpdump, Wireshark
  • Knowledge of protocols such as HTTP, SMTP, FTP, DNS
  • Working knowledge of Apache and IIS Web Server administration
  • Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Authentication systems such as LDAP, MS AD etc
A
Company Description
Description

Zscaler is one of the most exciting technology companies around. Our mission is simple - it is to revolutionize Internet security through the magic of cloud computing. We are the leading, most innovative firm in a $35 billion market - security – and our passion is to bring cloud computing to Internet security just like Salesforce.com did to CRM. More than 5,000 organizations around the world are already using Zscaler - including amazing brands like General Electric, Nestle, NBC, and NATO - and more than 13 million people across more than 200 countries are protected by our systems every single day. 

We are a well-funded Software as a Service company and are growing extremely fast, which means incredible career and growth opportunities for passionate and talented people that are ambitious and driven to be the best. We’ll offer you an opportunity to make a difference, and you will get to work in a fun, fast paced environment where you can excel at what you do and create.

Interested?

Sign up free of charge to apply for jobs and meet your future colleagues!

Know More Sign up for free