Fraud is hiring for Account Protection Specialist | Non-Voice

American Express

Delhi, India

Last shared 51 days ago

Job Details


1 - 3 years

Employment Type


Employer Job ID

Not Mentioned

Industry Sector

Functional Area

Retail/Commercial Banking Operations
Financial Services Operations
Job Description

1. Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the

same through systematic analysis.

2. Meet and endeavor to exceed metrics on transactional quality, compliance regulations and

productivity as per goals.

3. Highlight issues through feedback and recommend changes in workflows, procedures, service

levels, based on customer demands to meet their needs and ensure quality service is given at all


4. Balance customer interests with the interests of American Express.

5. Communicates effectively, oral and written to identify and document necessary information 6.

Make outbound calls to card members, banks to validate information

This role may be subject to additional background verification checks.

Shift Timings: 7:00 am to 09:00 pm (Window)

Company Description
American Express is a global service company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success. Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more. Learn more about us at: See our community guidelines at: If you have a customer service issue or question, please visit


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