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HR Audit Specialist

Salesforce

Job 0 - 1 years Fill 66 Hyderabad (Telangana)

Responsibilities:

The responsibilities of the ES Specialist include but are not limited to the following:

Using our case-management solution assist employees in a timely manner regarding HR queries and issues

Audit benefit claims submitted by employees

Assist with employee benefits queries tasks

Responsible for entry and maintenance of employee data in our HRIS

Provide superior customer service to employees via our customer portal, and other social channels

Support our centralised knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees

Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues

Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers

Proactively identify process improvements, and collaborate towards an improved and more productive process that enhances the employee experience

Ensure the accuracy of the internal Shared Services Community process documentation

Ensure compliance with audit requirements by completing work correctly and timely

Other duties and project work as required


Required skills/experience:

Master/ Bachelors degree

High Level Spoken and written proficiency

0-1 years work experience

Proven problem-solving skills with a passion for technology and continuous learning

Excellent verbal and written communication skills

Exceptional customer service orientation

Comfortable with a high-paced environment with competing priorities

Ability to maintain confidentiality in all aspects of job responsibilities

Exceptional time management, organisational, prioritisation and follow-up skills

Work effectively in a team environment

Deep knowledge of Excel, PowerPoint

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