HR Business Partner Manager for IT

Transcom Worldwide Philippines Inc

Mandaluyong City, Philippines

Last shared 219 days ago

Job Details


3 - 4 years

Employment Type


Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Customer Service
Job Description
The HR Business Partner is responsible for the overall day-to-day service delivery of all employee relations functions. The incumbent will also act as primary operations management partner of the Employee Relations Manager for all ER commitments in the assigned site.


  • Thorough understanding of the competencies and skills of the new requisitions
  • Coordinating with a specialized IT agency and corporate recruitment in recruiting the new requisitions
  • Conducting initial interviews and coordinating meetings with all interviewers
  • Onboarding process
  • Can effectively work with business partners and provide expertise with HR issues.
  • Can operate independently, understanding when to escalate issues.
  • Can effectively provide expertise with HR issues at all levels of the organization.
Skills and Requirements:

  • The candidates should have background in managing IT teams or in an IT set-up.
  • Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills.  Preferably with experience in multinational company in a multi-cultural setting.
  • Strong leadership, consulting and organizational commitment
  • Proven ability to work successfully in a team environment.
  • Highly organized and detail oriented.
  • High level of maturity and sense of responsibility
  • Highly analytical and must be results-oriented  with a strong foundation of integrity
Company Description
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.


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