HR Compensation and Benefits Specialist

Transcom Worldwide Philippines Inc

Mandaluyong City, Philippines

Last shared 218 days ago

Job Details


1 - 2 years

Employment Type


Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Customer Service
Job Description
Job Objective:

The HRA – Compensation and Benefits Specialist is heavily involved in the administration of compensation and benefits programs based on approved policies and processes.

The HRA – Compensation and Benefits Specialist will also support the objectives of other HR teams, such as Employee Relations, Business Partner, Payroll, Legal, and Recruiting.

Essential Duties & Responsibilities:

  • C&B Administration
  • Reports
  • Coordination with vendors and government agencies
  • Customer service
Additional Specific Duties & Responsibilities:

  • Administers benefit programs based on approved policies and processes.
  • Provides guidance to employees on queries related to the benefits programs.
  • Administers internal and statutory benefits processing (SSS, Pag-ibig, Philhealth and HDMF) which include processing of employee application for benefits and updates information, etc.
  • Coordinates with the broker and ensures timely enrollment, amendment and cancellation of HMO & insurance coverage for all assigned employees.
  • Handles the preparation of compensation-related documents such as Certificate of Contribution, Maternity/Sickness Benefit Computation, Maternity/Sickness Reimbursement, etc.
  • Prepares SSS and Pag-ibig loans' payroll instructions.
  • Ensures resolution of customer requests, queries and complaints in order to provide a high level of customer service necessary to support the achievement of defined team and company goals.
  • Performs other related functions as required by superior or authorized representatives.
Key Metrics and Scorecard:

  • Administration accuracy and timeliness
  • Minimum to nil customer complaints
  • Job Specifications (Qualifications, Skills and Experience)
Educational Background:

  • Has a university degree and/or proven competencies in benefits processing
Work Experience:

  • Has a proven and successful experience administering benefits
  • Has a good understanding of CRM best practice and markets
Skills Requirements:

  • Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills.  Preferably with experience in multinational company in a multi-cultural setting.
  • Proven ability to work successfully in a team environment.
  • Computer literate with advanced knowledge of Office tools.
  • Highly organized and detail oriented.
  • High level of maturity and sense of responsibility
  • Highly analytical and must be results-oriented  with a strong foundation of integrity

1. Organizational Awareness
2. People Leadership
3. Customer- Centric
4. Goal- Orientation
5. Quality Orientation
6. Analytical Thinking & Problem Solving
7. Integrity
8. Expertise Skills
9. Adaptability
10. Communication
11. Generating Vision

Company Description
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.


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