Job Purpose:
The HRIS Administrator Neocase- provides broad technical support and expertise to maximize our investment in Case Management System, Content Management System and employee portal and BPM Process Flows. The HRIS Administrator supports the People Operations team journey to e-enabled HR and helps minimize administrative, non-value add work managed by HR, CoEs and Line Managers to improve the HR service experience for our businesses.
Responsibilities:
Monitors the Case Management Systems general parameters, enterprise structure, workflows, team scopes, permissions and queues
Implements changes to the service catalogue and HR processes, system rules, forms and custom fields, email content templates/template groups
Configures reporting dashboards and provide systems reports to the People Ops leadership team. Provide customizable reports on request.
Manages Knowledge Base (KB) articles in both the Agent database and on the enterprise portal
Performs content management tasks for the enterprise portal. Configures and makes corrections to HR processes/pages/surveys on the portal.
Provides technical assistance to SMEs and escalate/ manages technical issues with the vendor
Partners with the vendor on systems upgrades, changes, technical issues resolution
Provides systems data analysis on request
Implements new HR processes as per defined requirements
Maintains MyHR Enterprise Portal web pages as per defined requirements
Works on the continuous development of the existing systems infrastructure, help to identify HR process automation, process improvement and employee experience improvement opportunities
Attends regular meetings and calls with the system vendor and system support team
Technical Knowledge, Skills and Abilities:
Minimum Bachelors degree in Computer Science or applicable alternative
Knowledge of the HRIS/ Case Management system technical capabilities and requirements
High professional standards for customer service and work quality
Problem solving skills with high levels of verbal and numerical reasoning
English verbal and written communication skills
Ability to manage multiple priorities
Knowledge of Microsoft applications relevant to the job
Data analysis skills and the ability to translate this to systems functions and enhancements
Support other application on Cloud
Experience with new implementation of Cloud systems.
Planning and Decision Making:
Able to plan own work within agreed deadlines and SLA
Able to correctly refer to the established guidelines and procedures when identifying a solution to a specific problem
Required to comply with all applicable practices and documentation
Will review own work to ensure required results
Impact and Scope:
Global role
Interacts regularly with employees and HR professionals across the business and builds productive working relationships
Erroneous decisions or recommendations are not likely to result in failure to achieve major goals and objectives of the organization
Key Internal and External Relationships:
Interacts regularly with other People Operations colleagues and responds to employees queries
Interacts with the vendor to discuss resolution of technical issues
Let's get you started
3 - 6 years
