Head Housekeeper

City Relay

London, United Kingdom

Last shared 240 days ago

Job Details


4 - 6 years

Employment Type


Employer Job ID

Not Mentioned

Industry Sector

Functional Area

Hospitality/Restaurants Housekeeping
Job Description

This is an exciing opportunity for Head Housekeeper to join our fast growing vacation rental startup in London and take a step forward achieving his/her career goals!

Your primary role is to supervise, train and work alongside your staff to ensure all the apartment and flats are sparklingly clean and in tip-top condition. But your expert knowledge will also be in demand with other departments. For instance, you'll be expected to liaise with heads of all department, attending regular meetings.

This will be a full time, permanent position for the successful candidate.

Main responsibilities:

  • Allocate daily cleaning duties and issue items such as keys, linen and cleaning materials to Drivers and housekeeping staff.

  • Ensuring the highest standards of cleanliness are achieved.  

  • Controlling supply costs and enable revenue streams.

  • Monitor and support of housekeeping staff on the field.

  • Accurately entering maintenance jobs and communicating with operations major housekeeping jobs, such as carpet cleanings.  

  • Overseeing stock takes, budgets and other paperwork, such as guest review reports and safety audits.

  • Manage weekly and monthly payroll.

  • Ensuring lost property is kept safely and returned to its owner.

  • Mentor and train staff, to achieve and maintain quality standards through the execution of departmental training and quality assurance programs.

  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

  • Dealing with suppliers of linen, cleaning materials and guest supplies, such as soap, shampoo and other amenities.

  • Full support to Host team in ensure properties are well kept up and reporting damages to maintenance team ensuring correct allocation of responsibility.

  • Keep track of staff action and ensure company financial guidelines are adhered to.

KPI’s - Guest Reviews on cleanliness Standards - 40%, Staff Engagement - 20%, Budget Control 20%, Revenue Generating 20%

Persons Specification:

  • An Individual with previous management or supervisory experience in hotel Housekeeping.

  • 3 or 4 star background experience

  • Excellent communication skills, both verbal and written.

  • You've got to be self motivated, adaptable, an excellent team motivator and team builder.

  • You will also need to be effective at cost control, keeping wages, uniforms and laundry within budget.

  • Be response and have the ability to solve problems and think on your feet.

  • Also, to be brutally honest, you need to be just that little bit self-critical and obsessive.

  • Ability to nurture a good working relationship with other departments.

  • Stunning time management skills so you can juggle your many duties.

  • Attention to detail to ensure apartments and flats are spic and span and well serviced and that equipment is stored safely.

  • A stickler for health and safety as some staff may need to be trained to use hazardous cleaning materials.

  • Good Microsoft Excel knowledge.

  • Know security protocol in case of emergency.

  • Desirable - diplomas, in-house training or hospitality management qualifications add great value to a candidate’s application, in addition to certificates in hygiene, health and safety.

Company Description
City Relay is a rapidly growing vacation rental company providing airbnb management services based in London venturing also in property acquisition, development and management. We have grown massively the last years and looking forward we are aiming to be industry leaders soon! With our main office in the heart of vibrant Portobello market and 24/7 Reception Desk for all our guests in Earls Court.


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