Project Role Description : Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
Management Level : 9
Work Experience : 6-8 years
Work location : Gurugram
Must Have Skills : Infrastructure Service Management
Good To Have Skills : No Technology Specialization
Job Requirements :
Key Responsibilities : 1Respond to user/client escalations and engage functional escalation and Management escalation as required2Participate in incident management meetings, drive initiate SRT bridges3Drive metrics for Hopping, backlog, reopen tickets ageing tickets4Monitor SLAs of Incident management function and producing management information, including KPIs and reports5Central Communication point for Major Incidents
Technical Experience : 1Knowledge of the connecting processes like problem, change, event management2ITIL V3 Foundation certification3Good working knowledge on MS Office Word, Excel, PowerPoint
Professional Attributes : 1Self-driven and resourceful to achieve goals independently as well as work well in groups2 Excellent ability to manage multi task high priority efforts/ competing priorities and flexibility to adjust into 247 environments3Good and clear communication skills
Educational Qualification : University degree in IT Discipline or any other discipline
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives
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