Jr. Executive

Vodafone

Pune, India

Last shared 58 days ago

Job Details

Experience

2 - 7 years

Employment Type

Full-time

Employer Job ID

140518500834

Industry Sector

Functional Area

Telecommunications Administrative/ Secretarial
Job Description
Would be responsible for handling back office queries for the UK Consumer & Enterprise customers. They would be required toperform back office tasks to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation. The agent willhave the following KPI s that his performance will be gauged on the below: Quality Productivity / Efficiency TNPS - Touchpoint Net Promoter Score as measured through customer touchpoint survey First Time Fix - Percentage of calls resolved on first call, as measured through customertouchpoint survey Absenteeism Not Applicable
Company Description
Vodafone India Limited At Vodafone India, our customers are at the heart of everything we do. That??s why over 194 million Indians have chosen to stay connected with us.Our knowledge of global best practices along with our deep exposure to local markets has made us leaders in the telecommunications industry. Since commencing operations in 2007, we have consistently been awarded for our best-in-class network, powerful brand, unique distribution and unmatched customer service. Whether an individual or enterprise, our customers always receive world-class services that cater to their needs

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