Jr. Executive

Vodafone

Fill 66Pune (Maharashtra)

Last shared 246 days ago

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Job Description

Would be responsible for handling back office queries for the UK Consumer & Enterprise customers. They would be required toperform back office tasks to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation. The agent willhave the following KPI s that his performance will be gauged on the below: Quality Productivity / Efficiency TNPS - Touchpoint Net Promoter Score as measured through customer touchpoint survey First Time Fix - Percentage of calls resolved on first call, as measured through customertouchpoint survey Absenteeism Not Applicable

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About Vodafone

We’ve come a long way since making the first ever mobile call on the 1st January 1985. Today, more than 403 million customers around the world choose us to look after their communications needs. In 25 years, a small mobile operator in Newbury has grown into a global business and the seventh most valuable brand in the world. We now operate in more than 30 countries and partner with networks in over 50 more. True to our origins, Vodafone has always committed to deliver useful and inspiring innovation. In 1991 we enabled the world’s first international mobile roaming call.Fuelled by the desire for sustainable innovation, we recently introduced Vodafone Money Transfer which allows customers in emerging markets to send and receive money safely and easily using their mobile phone. We’re a brand that loves change – if it’s not happening naturally then we’re creating it ourselves. It’s in our DNA to push forward, to create a better future, to never rest and find new ways that help people communicate. That’s the lifeblood that runs throughout Vodafone. We are driven to empower people. To find that spark that empowers you is why we are in business. That’s what we mean when we say ‘power to you’. To find out more about Vodafone in your country, you can find your market-specific website here; http://vodafone.com/content/index/about/about-us/where.html At Vodafone, we don’t just produce innovative products, we develop amazing people too. We’re a brand that loves change – if it’s not happening naturally then we’re creating it ourselves. It’s in our DNA to push forward, to create a better future, to never rest and find new ways that help people communicate. That’s the lifeblood that runs throughout Vodafone. We are driven to empower people. We are committed to helping our people perform at their best and achieve their full potential. To find out more about Vodafone careers, visit www.Vodafone.com/powertoyou
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