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Lead Consultant - Zscalar /Proxy Technology

Genpact

Job 2 - 7 years Fill 66 Gurgaon (Haryana)
Inviting applications for the role of Lead Consultant – Zscalar /Proxy TechnologyIn this role you will be responsible for Managing Enterprise Wide Internet services running on proxy solutions mainly Zscalar and McAfeeYour prime area of focus will be to handle Incidents, drive Problem Management with focus on RCA and RCCA in collaboration with larger SME group and domains.You will be expected to have deep expertise on leading proxy solutions like Zscalar, McAfee and other related NW services like Firewalls, Routers, packet captures, GRE tunnels, VPN, DNS services, web filtering and URL policy management. Working/conceptual knowledge on other integrated technologies like Okta /Active directory, O365 services would be an additional advantageResponsibilitiesDesign and validation of new and current PlatformManage weekly reviews with other SME domains for complex IT implementations across multiple towers including applications, products etc.Needs to manage relationship and resolve dispute if any between internal and partner stakeholdersDrive Service improvement projects across in partnership with internal and partner teamsExplore opportunities to optimize and ensure we are in line with customer requirements Provide Lead technical 3rd line support on all, including complex Proxy issues - liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the teamTo maintain a lab environment for training, testing of new services and support of customersHandle standard change request, according to our change control and risk review processQualificationsBachelor's degree in Computer Science or equivalent subjectCandidate with rich experience in Installation, configuration and troubleshooting knowledge on Proxy technology for Business environmentsExperience in Installation, configuration and troubleshooting knowledge on ProxiesShould have good understanding with extensive hands-on experience on various Proxy Layer7 technologies for e.g Zscaler, Bluecoat , McAfee Web GatewayAbility to provide Tier 3 support and manage complex and escalated tickets in production environmentPreferred qualificationsCertification in firewall/Proxy/Networking
Genpact (NYSE: G) stands for “generating business impact.” We are a global leader in digitally-powered business process management and services. We architect the Lean DigitalSM enterprise through our patented Smart Enterprise Processes (SEPSM) framework that reimagines our clients’ operating model end-to-end, including the middle and back offices. This creates Intelligent OperationsSM that we help design, transform, and run. The impact on our clients is a high return on transformation investments through growth, efficiency, and business agility. For two decades, first as a General Electric division and later as an independent company, we have been passionately serving a few hundred strategic clients including approximately one-fifth of the Fortune Global 500, and have grown to over 70,000 people in 25 countries, with key offices in New York City. The resulting business process and industry domain expertise, and experience running complex operations, are a unique heritage and focus that help us drive the best choices across technology, analytics, and organizational design. Genpact is an employer of choice and we are committed to fair employment practices; assessing each candidature on the basis of merit, skills, educational qualifications and job requirements. We do not charge anything for any recruitment and no persons or entities are authorized to charge a job applicant at any stage of the recruitment process. For more information, visit www.genpact.com

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