Manager - Quality Management Operations

ICON Clinical Research India Pvt. Ltd.

Bengaluru, India

Last shared 232 days ago

Job Details


9 - 15 years

Employment Type


Employer Job ID

Reference: 045123

Industry Sector

Functional Area

Pharmaceuticals/ Biotechnology Quality
BPO/ KPO Quality
Information Technology Services Quality
Job Description
Job Overview : 
On a global basis, effectively manage the training and development of the Quality Management Operations Team (QMO) and assign/prioritize their workload.
  • As a Manager, you will be responsible for delivering agreed metrics and reporting on key quality and compliance reports required by the corporate quality and compliance governance structure
  • You will be reporting on trend analysis in KPI and KQI metrics and developing reports with an emphasis on continuous improvement across multiple function areas.
  • You will be developing and maintaining resource and capacity analysis across all Quality Assurance functions
  • You will be working with QA staff to identify non-value added tasks in the current state of each QA process
  • In conjunction with the QMO department Head, you will be involved in preparing the budgetary needs of the team for input into the department budget and ensure effective cost control
  • You will lead execution of team plans, sharing accountability for delivery of team’s end results, complete all required SOP training within the time requirement
  • Proficient in MS Word and Excel, PowerPoint and MS Project.
  • Build strong relationships internally and externally
  • Influence others internally, and in some cases, externally
  • Strong problem solving skills
  • Interfaces effectively with peers and management
  • Flexible to travel (approximately 15%) domestic and/or international.
Benefit Working with ICON:
ICON enjoys a strong reputation for quality and is focused on staff development.  We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a great career.  We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart.   Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage. We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.  
Technical and competency selection:
When you spot an opportunity you’re interested in and submit an application, one of our Talent Acquisition Specialists will contact you to evaluate your suitability for this position, as well as for other openings within the business.
The evaluation will look at your technical skills and your competencies – for example, delivering excellence. Can you give an example when you’ve delivered that in your work environment, for both internal and external customers?
After this, we’ll let you know if we’ll be progressing with your application. If you have been successful at this stage, we will talk you through a telephone interview. This will then be followed by an interview with our Hiring Manager, either face to face or by tele-conference.
If you’re successful, we will notify you with details of the offer, talk you through our culture and values, answer any questions you may have – and above all, welcome you to the ICON team.
Company Description
At ICON, it's our People that set us Apart”
Are you passionate about improving the quality of human life? If so, we invite you to join us in creating a healthier world tomorrow.
ICON is a global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. We specialize in the strategic development, management and analysis of programs that support Clinical Development - from compound selection to Phase I-IV clinical studies. We started as a team of 5 members in 1990 & today we are ranking at top 4 worldwide based on revenue of 2015. Currently we have 12200+ employees across the globe. ICON is a $1.575bn company having its presence across 89 offices in 37 countries.


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