Manager Operations

Progwell India

Port Blair, India

Last shared 218 days ago

Job Details

Experience

7 - 10 years

Employment Type

Full-time

Employer Job ID

001

Industry Sector

Functional Area

Hospitality/Restaurants Operations
Job Description
Fully responsible for all aspects of the property.
• Support and work with all departments in all aspects of running the property.
• Ensure that the propetyis in impeccable condition to receive & serve the guests.
• Conduct regular operations team meetings with all departments to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/owners.
• Ensure SOP implementation in all departments and check the same during routine operational checks. GM/ Ownerguidance to be taken wherever required.
• Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
• Randomly audit the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to GM/ Owner.
• Inspecting all departments for SOP implementation.
• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Review & train the staff in conjunction with HR manager regularly.
• Identifying staff learning needs and assisting with development in conjunction with HR manager
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meeting with marketing department for enquiry & follow up & conversion to increase business.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.
• Any other duties assigned.

Prerequisites:

Excellent revenue management skills with experience of budgets, P&L's and forecasting. Working with colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.

Company Description
Luxury 4 star resort in Havelock Island, Andaman and Nicobar, India. Breathe in | take your shoes off | dive into the life, your own private island.
An extremely luxurious resort one at Andaman and other coming up at Port Blair.
Looking for professionals who can help us set up the entire corporate team for the client.

Interested?

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