Plan, implement and designing Training Materials for the employees, manage training materials stipulated by regulations, and ensure training programs are aligned with company programs.
Ensures training program(s) and curriculum meet company and customer objectives. Maintaining communication with internal and external customers to ensure eff effectiveness of training.
Support multiple project roll outs and facilitate scheduled and ad hoc training delivery.
Ensures the content and delivery of training materials are appropriately tailored to the specific audience.
Skills and Qualifications:
Must have proven experience in leading a team of trainers in a BPO ( Voice Process) .
To plan and deliver results in a highly demanding environment.
To work with different SPOCs at different levels to drive initiatives end -to-end.
Analytical ability to analyze the available data & provide informative MIS to the units.
Support customization of modules as per units requirements.
Excellent Communications Skills ( Both Written & Verbal ) People Development.
Excellent command on Microsoft Excel & PowerPoint.
Must have Training knowledge in multiple LOB.
Graduate degree preferred but can consider HSC or Diploma holder. Years of Experience required 8 years or above related experience.
One Point One Solutions Ltd. is one of the leading domestic Business Process Management (BPM) Companies today. We are the one of the very few domestic BPM Company to get listed on NSE Emerge. We currently have 5 delivery centers in strategic locations around the country; Mumbai, Gurgaon, Bangalore and Indore. We are the partners of choice for over 35 marquee clients, including some of the world™s Fortune 1000 companies. As a leading provider for Information Technology Enabled Services (ITES) to businesses in various industries such as Telecommunication, Banking and Financial Services, Insurance, Airlines and Travel, NGO and Government sectors in the domestic market, our backbone is our extensive back-end support. Every 1POINT1 location is a state-of-the-art center that provides 360 degree site resources and a varied talent pool. Our teams of over 4000 professionals are young, dynamic and led by industry veterans with years of experience across sectors and verticals. This allows us to support linguistic and specialized requirements through our seamless integration of people and technology
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