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NTT DATA Services currently seeks a "Client Help desk Associate" to join our team in "Bangalore".

Roles & Responsibilities:

• Provide L1/L2 technical guidance, over the phone and via remote access, in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
• Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Shift: Rotational shifts (24*7)

Qualification:

• Any Graduate with minimum 6 months of experience in a technical Voice support role -basic MS troubleshooting. is eligible.
• Basic computer knowledge.
• Basic TS on networking.
• Basic technical skills for troubleshooting on issues related to Laptop/Desktops.

Requirements : -

• Must be a graduate.
• At least 12 Months of experience in Technical Support/ Service Desk/ IT Help desk Role
• Good Communication Skills.

If you are interested, Pls share your CV to jwalesh.b@nttdata.com /8667736232 (Whatsapp)

Perks and Benefits

Best in the Industry

Nippon Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967. NTT, following its privatization in 1985, spun off the Data Communications division as NTT DATA in 1988, which has now become the largest of the IT Services companies headquartered in Japan.