Project Role Description : Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents /requests.
Management Level : 11
Work Experience : 2.5-4 years
Work location : Bengaluru
Must Have Skills : Network Engineering Planning and Deployment Solution
Good To Have Skills : Network Security Operations
Job Requirements :
Key Responsibilities : To handle 24/7 Network Operations as per shift timings including week end support To take ready ownership of incidents assigned to the queue in Service NowTo perform Level 1 troubleshooting readily and update the tickets in timely mannerPass on the tickets / incident details to the next level of escalation within the SLADevelop and provide trend data and analysis on various reporting within the teamParticipate in client and service management reporting as required
Technical Experience : \" Good knowledge and troubleshooting experience of MPLS, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts Basic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies. Experience in troubleshooting issues on large enteprise networks. Understanding of ITIL framework and processes. Working knowledge of Service Now Exposure to various Network Management Tools (HP, Splunk etc).\"
Professional Attributes : Strong analytical and communication skills written / oral requiredExcellent time management skills and strong attention to detailBasic skills in MS Excel / MS Power Point Tasks
Educational Qualification : Bachelor''s Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP certification will be an advantage.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives
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