Online Payroll Technical Support Representative

AppleOne Employment Services

Indianapolis, United States

Last shared 53 days ago

Job Details

Experience

2 - 3 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

Computer Software Customer Service
Job Description
Provides product and technical support to users of Paychex' Online Services Core Advanced Online Payroll and Online reports. Answers inbound calls and e-mail in a call center environment in order to provide technical support to users of the Paychex Online services Core Advanced Online Payroll and Online Reports. Provides client support for Online Services by maintaining knowledge of Internet technology browsers plug-ins and file downloading. Provides problem analysis and resolution with an emphasis on first call resolution and enhancing the client experience. Establishes and maintains a positive working relationship with clients branch employees and accountants to promote Paychex' quality service image. Logs phone calls and e-mail in order to build and maintain a database of issues and solutions to create a client history and provide statistical reporting capabilities. Ensures client satisfaction and retention of Online Services clients by providing responsive and effective client service and issue resolution. Maintains knowledge of all features of Online Services applications. Also maintains knowledge of onlsupt.com ( including resets of security information) pods1 Talisma One Source Solutions Portal Citrix Single Sign-on tool and the Webex Support Tool . Provides full technical phone support to all Single Sign-on products to ensure quality service is provided. These include Paychex Next Generation Single Sign-on for core clients and One Source Solutions Portal for MMS clients. 
Qualifications: AAS or BA/BS degree in IT Business or related field preferred. A minimum of 2 years in call center client service or technical support environment. 
First day special instructions: 

Additional Job Requirements 
Training consist of 2 weeks. week one is a combination of Webex and Mentoring (side by Side) second week is mentoring. 
Company Description
AppleOne Employment Services is a full-service employment company. Founded in 1964, we are now celebrating 50 Years of the AppleOne Experience. HELPING CAREER SEEKERS AppleOne Employment Services is unique in that we view the career seeker as a client. Other employment agencies see you as a commodity to be sold, and it shows in the way they treat you. Our services are always free to our associates, and we encourage you to take full advantage of them. We believe strongly that if we can continually deliver the results you need, then we will be able to earn your loyalty as a Client for Life. That means that the AppleOne experience has been specifically designed to serve as a total employment resource to you no matter where you are in your career. FINDING GREAT EMPLOYEES For over 50 years, we have been committed to supporting “Client for Life” relationships with a full range of staffing services that help companies achieve long-term goals. Providing the most talented Direct Hire and Contract professionals rests on four key values: - Freedom to innovate, so your investment is protected with value added programs such as our 5-year guarantee - Everything matters, so we hold ourselves accountable to always providing a result - Excellence of delivery, which means being reliable, flexible, and treating the candidate as the center of the universe - Taking the time to genuinely understand your needs, leading to proactive solutions Because our mission is “to find, to understand and to fulfill the needs of another”, our clients find that our tailor made solutions lead to enhanced productivity and reduced costs…especially compared to other staffing organizations. OUR MISSION Our mission is to find, to understand and to fulfill the needs of another. AppleOne is an ACT-1 Group company.

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