Should have 4+ years of experience in Java support and L2 Production Support.
Must have knowledge of monitoring tools like Splunk and Appdynamics
Provide Tier 2 Prod/Non-Prod application Support.
Should have excellent communication and interpersonal skills along with experience in Client interaction and coordination.
Should be proficient in working with Splunk and Appdynamics
Should be comfortable in working 24*7 support including night shifts
Incident, Problem and Change Management
Monitor and perform initial triage on Application alerts within the defined SLA and assess impact of each event.
Engage and work with different stakeholders to triage and fix issues.
Document issue timelines, troubleshooting gaps and resolution steps.
Create and maintain KEDBs on the document repository.
Create Deployment Change request and required documentation.
Create, modify, and troubleshoot Jenkins jobs used for deployment automation.
Install SSL Certificates as requested.
Manage SSL Certificate renewal process for certificates owned by eCommerce.
Provide Tier 2 Prod/Non Prod application Support.
Facilitate app check outs in compliance with the Change Management process.
Fulfil assigned server and database maintenance tasks.
Deliver assigned compliance and risk assessment tasks.
Formerly known as Xavient Information Systems Inc. founded in 2002, Xavient Digital - powered by TELUS International is a US-based provider of digital IT solutions and software services. Headquartered in California, the company has offices throughout the United States and an international network of delivery centers, primarily in India and Canada. Xavient Digital leverages its global footprint to deploy the best talent, time to market and cost optimization benefits for its customers. Xavient's core competencies are in digital transformation stacks and full lifecycle IT services across Telecom, Media, BFSI and Consumer Technology verticals.Since its inception, Xavient has established unmatched business values for each of its customers through a global delivery model that includes a framework for: People Centric Culture - We attract some of the best global IT talent to allow our clients an access to resources who are skilled and equipped with thorough domain knowledge across different industries. With an employee turnover rate as low as 8%, possibilities of business continuity disruptions are negligible. Process Driven Approach - We are a CMMI level 5 compliant service delivery and PCI/ ISO 27001:2013 data security compliant company. Our unique Delivery Methodology encompasses pre-approved performance indicators and service level agreements that ensure fruitful business outcomes for our clients. Globally Integrated Delivery - Our framework for onsite/offshore global delivery enables us to leverage skill sets and expertise from across multiple geographies to provide simple but advanced as well as cost-effective solutions that ensure client satisfaction. Technology Enabled Focus -Across our targeted domains of Telecom, Retail, BFSI, Manufacturing and Health Care, we leverage our unparalleled expertise to deliver superior outcomes for our customers.
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