Operations Director

Transcom Worldwide Philippines Inc

Manila, Philippines

Last shared 46 days ago

Job Details

Experience

5 - 6 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Customer Service
Job Description

Responsibilities:
  • The Operations Director is responsible for the general management of business units of the program
Key Responsibilities:
  • Overall operational responsibility for production capability including operations management
  • Drive accountability to ensure that campaign specs and the company's minimums are met/exceeded
  • Drive consistency of policy and/or Operational execution of process and procedures
  • Ensure coaching for continuous improvement. Coach, develop, and mentor Call Center Managers, for overall optimal performance
  • Ensure communication of business direction, issues, and vision/mission that promote continuous improvement initiatives that impact our business model

Requirements:
  • Candidate must possess at least a Bachelor's/College Degree , any field.
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in PASIG CITY or MANDALUYONG CITY
  • Preferably CEO/SVP/AVP/VP/Directors specializing in Customer Service or equivalent
Company Description
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.

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