Operations Support

American Express

Fill 66New Delhi (NCR)

Last shared 234 days ago

Job Description

ICS Operational Excellence aims to ensure that ICS has a robust first line of defence, playing an active role in supporting the Business meet its business objectives and demonstrating an effective control framework. This will be achieved through, o Ensuring an effective and robust framework is in place to enable the business to accept, manage or mitigate material risks and issues; o Actively supporting the business in delivering change, ensuring that governance processes and crisp, efficient and effective. o Ensuring that ICS has an effective framework for Process Management that ensures processes well designed, meet applicable requirements, are supported through robust controls, integrated testing, and appropriate investment in capabilities. o Timely & effective resolution of risks and issues, supported by effective prevention framework to identify & eliminate their root causes o Ensuring risks related to Third Parties, Partners & Legal Entities are managed in line with regulatory & AXP expectations. o Ensuring that ICS Operational Excellence is a trusted partner to ICS business in supporting them meeting their expectations, and in doing so, operates efficiently, leveraging centres of excellence where applicable, but also ensuring strong business focus and presence. Description The ICS Operational Excellence Centre of Excellence (COE) is an exciting new team being created, providing valuable support to Business Partners by servicing their needs. The team will consist of members who have (or can quickly attain) specialist knowledge and expertise across centralized business activity driving high performance, efficiency, data quality and importantly sharing valuable insight to Business Partners, supporting them meet their objectives. This is a newly created position reporting into the Manager - International Consumer Services Operational Excellence- COE. The successful incumbent will be expected to play a significant role in the development and implementation of the ICS Business Self Testing program across International markets. Key focal areas for this position will include Partner with various teams across ICS markets to test identified processes under the Business Self Testing framework for ICS Access various systems and databases to obtain information required to complete all the tests timely and accurately Be responsible for the development and maintenance of testing documentation and related reports Take a lead role Support the BST team in identifying new BST requirements including assisting in the development of test scripts. Partner closely with MORS to obtain market level data and sharing results with market teams Work closely with central BST team to implement the ICS BST program across all markets. Support the automated BST testing with any reporting requirements, remediation projects etc. As part of the India CoE, work closely with other members of the team in India to drive the COE objectives Qualification : Experienced, credible and technical leader with 3- 5 years of financial services related experience; Out of which 2 years should be in Operational Risk, SOX, Operational Excellence, BST or Compliance testing and monitoring. Graduate degree in Finance, Management or Economics. Candidates with relevant professional certifications will be preferred. Solid Understanding of AMEX PRSA and BST Framework Intermediate knowledge of ICS business, processes and systems and business partners Intermediate MS- Excel Ability to thrive in a fast paced and fluid business environment ReqID: 18008375 Schedule (Full- Time/ Part- Time): Full- tim

About American Express

American Express is a global service company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success. Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more. Learn more about us at: https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS http://www.foursquare.com/americanexpress https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: http://amex.co/guidelineslinkedin If you have a customer service issue or question, please visit www.americanexpress.com/contactus

Join ReferHire and apply for this job through an internal contact who'll help you during the process.

Did you know?

70% of available jobs are never advertised by HR


65% of all jobs are only gained through employee referrals


79% of all candidates never receive any feedback from HR when they apply