Operations Support

American Express

New Delhi, India

Last shared 47 days ago

Job Details


2 - 5 years

Employment Type


Employer Job ID


Industry Sector

Functional Area

Retail/Commercial Banking Operations
Job Description
ICS Operational Excellence aims to ensure that ICS has a robust first line of defence, playing an active role in supporting the Business meet its business objectives and demonstrating an effective control framework. This will be achieved through, o Ensuring an effective and robust framework is in place to enable the business to accept, manage or mitigate material risks and issues; o Actively supporting the business in delivering change, ensuring that governance processes and crisp, efficient and effective. o Ensuring that ICS has an effective framework for Process Management that ensures processes well designed, meet applicable requirements, are supported through robust controls, integrated testing, and appropriate investment in capabilities. o Timely & effective resolution of risks and issues, supported by effective prevention framework to identify & eliminate their root causes o Ensuring risks related to Third Parties, Partners & Legal Entities are managed in line with regulatory & AXP expectations. o Ensuring that ICS Operational Excellence is a trusted partner to ICS business in supporting them meeting their expectations, and in doing so, operates efficiently, leveraging centres of excellence where applicable, but also ensuring strong business focus and presence. Description The ICS Operational Excellence Centre of Excellence (COE) is an exciting new team being created, providing valuable support to Business Partners by servicing their needs. The team will consist of members who have (or can quickly attain) specialist knowledge and expertise across centralized business activity driving high performance, efficiency, data quality and importantly sharing valuable insight to Business Partners, supporting them meet their objectives. This is a newly created position reporting into the Manager - International Consumer Services Operational Excellence- COE. The successful incumbent will be expected to play a significant role in the development and implementation of the ICS Business Self Testing program across International markets. Key focal areas for this position will include Partner with various teams across ICS markets to test identified processes under the Business Self Testing framework for ICS Access various systems and databases to obtain information required to complete all the tests timely and accurately Be responsible for the development and maintenance of testing documentation and related reports Take a lead role Support the BST team in identifying new BST requirements including assisting in the development of test scripts. Partner closely with MORS to obtain market level data and sharing results with market teams Work closely with central BST team to implement the ICS BST program across all markets. Support the automated BST testing with any reporting requirements, remediation projects etc. As part of the India CoE, work closely with other members of the team in India to drive the COE objectives Qualification : Experienced, credible and technical leader with 3- 5 years of financial services related experience; Out of which 2 years should be in Operational Risk, SOX, Operational Excellence, BST or Compliance testing and monitoring. Graduate degree in Finance, Management or Economics. Candidates with relevant professional certifications will be preferred. Solid Understanding of AMEX PRSA and BST Framework Intermediate knowledge of ICS business, processes and systems and business partners Intermediate MS- Excel Ability to thrive in a fast paced and fluid business environment ReqID: 18008375 Schedule (Full- Time/ Part- Time): Full- tim
Company Description
American Express Company At American Express, We are the world\'s largest card issuer by purchase volume process millions of transactions daily as the premium network for high-spending cardmembers help small business owners succeed by delivering purchasing power, flexibility and financial control provide commercial payment tools and expertise that help companies control their spending and save billions of dollars offer marketing and information management insights that help merchants build their businesses are customer loyalty experts with industry-leading rewards programs and platforms operate the worlds largest travel network serving consumers and businesses are recognized as the most innovative company in our industries are dedicated to serving our customers, 24/7, around the world


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