Research Scientist - Big Data / Machine Learning Practices

American Express

New Delhi, India

Last shared 55 days ago

Job Details


1 - 2 years

Employment Type


Employer Job ID


Industry Sector

Functional Area

Retail/Commercial Banking Information Technology
Job Description
American Express is a global services company and the world s largest card issuer. Our direct relationships with many millions of consumers , businesses and merchants worldwide - combined with our leading edge marketing , information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives , build business success , encourage financial responsibility and create communities of people with common interests. American Express for 9th consecutive year has been voted among India s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance , we were nominated to the Great Place to Work Hall of Fame . At American Express , we serve customers , not transactions. We re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential. This position is within the Global Servicing Network (GSN) Big Data & Machine Learning practice. The role holder will be a subject matter expert in Machine Learning in Big Data environment and work closely with other stakeholders for continuous delivery. At GSN Big Data ML team , we are solving few key challenging Machine Learning problems including Text and voice based predictive customer journeys , optimizing customer Servicing Channels and adding significant value to the servicing capabilities of the organization. Key Responsibilities: Regularly engage with business teams to understand their needs and imperatives and operationalize a framework for deploying Machine Learning models Prototype and simulate use cases for Machine learning basis the GSN operating environment and ability to operationalize into workable algorithms & solutions. Rigorous testing of algorithms as per business norms and delivering significant working leverage over status quo and generate value for the business. Deploy models in production environment and regular maintenance of production variables like Lift , Support , Confidence and continuous bootstrapping of sample cases for revalidation of results. Capability of writing , debugging and compiling codes in multiple Machine Learning environment and not limited to Python / Pyspark , Apache Spark , R Spark etc. Qualifications Requirements: At least 1 - 2 years of experience in the following areas. 1. Complete grip on Python environment and libraries (scikit , nltk , pandas and numpy). Working knowledge of R & Spark is a plus. 2. Proven experience of solving complex business problems using Machine Learning techniques like Regression , Classification , Supervized or Unsupervized Recommenders , Deep iterative learning , Neural Nets etc. 3. Deep knowledge of Statistics and Maths and ability to dissect problems from the first principle. Exposure to fields like Linear Algebra , Bayesian Statistics , Group theory is desirable 4. Experience of working in Distributed / Cluster computing environment is desirable 5. Ability to work in cross functional teams 6. Excellent data presentation and visualization skills 7. Hands on knowledge of SQL / Hive QL is desirable ReqID: 18006441 Schedule (Full - Time / Part - Time): Full - tim
Company Description
American Express Company At American Express , We are the world's largest card issuer by purchase volume process millions of transactions daily as the premium network for high - spending cardmembers help small business owners succeed by delivering purchasing power , flexibility and financial control provide commercial payment tools and expertise that help companies control their spending and save billions of dollars offer marketing and information management insights that help merchants build their businesses are customer loyalty experts with industry - leading rewards programs and platforms operate the worlds largest travel network serving consumers and businesses are recognized as the most innovative company in our industries are dedicated to serving our customers , 24 / 7 , around the worl


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