Response Engineer

Zscaler

Bengaluru, India

Last shared 213 days ago

Job Details

Experience

3 - 6 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

Information Technology Services Information Technology
Job Description

RESPONSIBILITIES:

- Provide second line phone/email consultation to independently debug complex security/network problems. 

- Participate in a 24x7 Support Operation and 24x7 on-call rotation. 

- Interface with Engineering and assist the customer with testing or troubleshooting.

- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations team.

- Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.

- Assist in developing on-going training programs for the department.

- Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.

- Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.

- Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.

- Other duties as assigned

REQUIREMENTS:

- Minimum 3-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products.

- Experience with operating systems such as Linux, Unix and Free BSD.

- Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Treaceroute, MTR etc)

- Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc

- Working knowledge of Apache and IIS Web Server administration

- Working Knowledge of networking and security products and enterprise Network Infrastructure.

- Familiarity with:           

o   Network Protocol Analyzers (tcpdump, Wireshark)           
o   Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)           
o   authentication systems such as LDAP, MS AD etc           
o   VPN technologies such as IPSec and VPN clients  


Company Description
Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.

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