Sales Support Manager

Transcom Worldwide Philippines Inc

Mandaluyong City, Philippines

Last shared 69 days ago

Job Details

Experience

5 - 6 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Customer Service
Job Description
A customer-focused specialist, both internally (stakeholders) and externally (clients), responsible to design a solution that would best fit our capabilities, facilities and resources based on the potential client’s requirements. This is a Senior role (Senior Manager) directly reporting to the Director for Sales Support and Administration.

Essential Duties & Responsibilities:

  • Understand and map out client requirements in order to position the best solution for the maximum client value.
  • Lead the workstream calls, discuss solutions, gather requirements, create the necessary documentation for key meetings and responses.
  • Build & deliver presentations for the solution, in conjunction with bid support team members and key point of contact per team / group, detailing complex solutions in a professional and concise manner.
  • Responsible for the planning of complex proposal or tender processes and the execution of key phases in a timely manner.
  • Works on the qualification of opportunities / leads based upon the organization’s capabilities, business objectives and roadmap
  • Assist the Bid response team in the completion and submission of any tender or RFP documents
  • Attend customer calls and meetings where required.
  • Use the RFP qualification process to plan out the required inputs from all team members.
  • Be able to develop proposals and have confidence in presenting them.
  • Participate as a key member of the contracts negotiating team providing analysis and input on contract change impacts to deal outcome
  • Be an active, dynamic and contributing member of the English-Speaking Region business support and development team Build strong and effective relationships with internal customers; Demonstrate a genuine and achievable commitment to provide a first class service at every level to all users of Transcom.
  • Identify and mentors potential back-up/replacement candidate
Job Specifications (Qualifications, Skills and Experience):
  • Strong understanding of call centre operations, and the outsourced CRM Market
  • Strong workforce and operations background
  • Has a good understanding of BPO metrics / SLAs and financials
  • Excellent writing and communication skills
  • Must have a passion for metrics, data, and process with the ability to tie all three to business objectives.
  • Ability to converse and present well with various level of leadership, including the Executive team
  • Ability to understand high-level business issues and proposed detailed solution to highlevel issues.
  • Keen on details
  • Ability to understand complex material
  • Able to work under pressure
  • Superior time management and organizational skills
  • Leadership experience demonstrated in a role in outsourcing services, CRM, or related services would be a distinct advantage
  • Have knowledge in the software Excel, Word, PowerPoint and Visio.
  • Proven track record of creating and delivering business objectives
  • Strong customer focus, with drive for delivering quality service
  • Excellent communication and relationship-building, able to communicate at the most senior levels and present effectively to a wide variety of audiences
  • Hold a high level of morale
  • Be self-motivated and problem solving oriented
  • Take ownership for quality, competence and commitment
  • Must be knowledgeable in creating BID Proposal documents Content Writing and Contract Writing
Company Description
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.

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