Last shared 64 days ago
o Networking Experience - VPN technologies such as IPSec and VPN clients
o Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
o Authentication systems such as LDAP, MS AD etc
o Knowledge of protocols such as HTTP, SMTP, FTP, DNS
Zscaler is one of the most exciting technology companies around. Our mission is simple - it is to revolutionize Internet security through the magic of cloud computing. We are the leading, most innovative firm in a $35 billion market - security – and our passion is to bring cloud computing to Internet security just like Salesforce.com did to CRM. More than 5,000 organizations around the world are already using Zscaler - including amazing brands like General Electric, Nestle, NBC, and NATO - and more than 13 million people across more than 200 countries are protected by our systems every single day. We are a well-funded Software as a Service company and are growing extremely fast, which means incredible career and growth opportunities for passionate and talented people that are ambitious and driven to be the best. We’ll offer you an opportunity to make a difference, and you will get to work in a fun, fast paced environment where you can excel at what you do and create.
Sr.Support Manager will provide world-class post-sales technical support, by managing Support Engineers, as well as providing direct support to customers and partners on escalated issues, as part of an escalation team. The support manager will also recruit, hire, retain and train support engineers as a focused part of the role.
You will foster an environment that is focused on customer satisfaction, continuous improvement and innovation in the transformation of highly complex customer networks. This role with work closely with other support managers in Bangalore and other locations.
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