Senior Manager

HCL Technologies

Chennai, India

Last shared 192 days ago

Job Details

Experience

9 - 11 years

Employment Type

Full-time

Employer Job ID

200917900994

Industry Sector

Functional Area

Information Technology Services Administrative/ Secretarial
Job Description
To resolve tickets / escalations / incidents , through root cause analysis , in adherence to SLA , quality , process & security standards to ensure positive customer feedback and value creation. (1.) To resolve all tickets / incidents and escalations in adherence to SLA timelines and security guidelines (2.) To perform value addition activities such as training / mentoring , implementation of best practices , Knowledge sharing and Knowlede base review and management through effective & timely documentation (3.) To ensure positive customer feedback and satisfaction through calls / discussion to ensure correct resolutions (4.) To adhere to agreed process and quality standards; and , company policies (5.) Participate in architectural reviews and suggest improvements to generate more EN opportunuities or to reduce the cost (6.) To perform Root Cause Analysis and problem management to ensure that the correct resolutions are provided for capacity planning and architectural plannin
Company Description
HCL Technologies Over the past decade, HCL has been one of the fastest growing technology companies not only in India but in the world even during the depths of the economic downturn. What has been the source of HCLs success during this period of economic turmoil A combination of unparalleled technical expertise and a unique management philosophy called Employees First. At HCL, employees at all levels of the organization are ideapreneurs, empowered indeed, expected to develop innovative solutions to operational and customer challenges

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