Senior Network Engineer - CCNP Required

Transcom Worldwide Philippines Inc

Mandaluyong City, Philippines

Last shared 203 days ago

Job Details


5 - 6 years

Employment Type


Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Customer Service
Job Description
This position requires experience and familiarity with Cisco routing/switching hardware and software with specialization in LAN/WAN or Security technologies along with demonstrating a firm understanding of general TCP/IP routing and switching principles.

  • Accept 3rd level technical escalation and provide technical support for incidents and issues
  • Perform Network support activities in the event of operational support incidents in line with global SLAs.
  • To collaborate in a team dedicated to provide Network support to Transcom call centre operations which support activities are carried out remotely from the Service support centers.
  • In collaboration with other Global infrastructure support teams perform  2nd and 3rd line support activities, contributing with technology partners and other 3rd party solution providers
  • Execute Network related business as usual requests and improvement, development changes
  • Follows company-wide change control process
  • Support activities to global or regional projects for implementing new network solutions or running new release deployments
  • Continuously keeping up-to-date the area related internal knowledge base and prepare required documentation, procedure definitions in order to ensure effective support work and knowledge transfer toward 1st line support organization units 

  • 5 years experience in telecommunication network platform architectures and support including system, software platform and hardware related experience
  • Experience of network/telecom operations and support in a outsource/service provider environment
  • Experience of complex problem analysis with global networks
  • Experience in next generation network technologies, cloud computing, Virtualization, content distribution network is an advantage
  • Defining and driving deployment of network infrastructure management tooling
  • Driving network penetration testing and mitigation activities with IT operations

IT knowledge:


  • CCNP Data center certification
  • Demonstrated support expert level knowledge of network technologies through achievement of at least CCNP R&S, CCNP Security, CCDP or any of the Cisco CCIE and similar level of professional certifications.
  • Deep LAN/WAN technologies skills
  • FW, IPS, AAA and advanced network security skills
  • Advanced Layer 2/3 & security related troubleshooting skills
  • DC environments, server access technologies, FCoE, SAN, virtual switching, VM integration skills is an advantage


  • Demonstrated knowledge of service framework such as ITIL
  • Design level understanding of security including PCI-DSS, Firewalls, IDS/IPS, two factor authentications, ISO 27001/2/3 as it relates to network security.
Key business requirements and experience
  • Experience of working in a global organization and multiple cultures.
  • Participate in management of Network vendor relationships – driving performance, SLA adherence and cost savings
  • Analyze technical needs, requirements, and state of the network’s infrastructure design, integration, and operations.
  • Participate in selection of networking technologies and products for implementation
Physical Demands
  • Rotating shifts, off hours availability.
  • 40-hour on-site work week with on-call availability.
Work Environment
  • Call centre operations
Company Description
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.


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